topic Re: support code 1000 in Professional Photo Printers

PIXMA PRO-100 support code 1000

johnny2002 — Thu, 01 Dec 2022 17:33:41 GMT

brand new printer. have gone through set up to align print head and keep getting this error message.

paper will not feed.

Re: support code 1000

Naomi — Tue, 14 May 2013 02:38:11 GMT

Hi johnny2002!

To have a better understanding of your issue, please let everyone know which printer model you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your model.

Thanks!

Re: support code 1000

johnny2002 — Tue, 14 May 2013 02:45:48 GMT

thanks naomi, it's a pixma pro 100

Re: support code 1000

johnny2002 — Tue, 14 May 2013 03:50:38 GMT

fixed problem. thanks

Re: support code 1000

sgrenald — Wed, 19 Jun 2013 03:07:06 GMT

How did you fix it? I just got a Pixma Pro 100 and am having the same problem. It doesn't recognize paper in the Manual tray either.

Re: support code 1000

1fstop — Sat, 24 Jan 2015 04:42:01 GMT

I have the PIXMA PRO 10 and have gone through the set up of this device. It's giving me a support code 1000 and won't load the paper. How do I fix this?

Re: support code 1000

ebiggs1 — Sat, 24 Jan 2015 14:56:41 GMT

There is no paper in the rear tray. Put paper in the rear tray!

Re: support code 1000

benso074 — Sat, 18 Apr 2015 18:25:50 GMT

The Canon Pixma Pro 100 has TWO (that is 2) paper trays toward the back of the printer. This is not at all obvious to someone who is setting up a new printer.

For aligning the print head you need to insert two sheets of paper into the "rear paper tray", which is actually IN FRONT OF the MANUAL FEED PAPER TRAY. That is, the manual feed paper tray is BEHIND the "rear paper tray".

The REAR PAPER TRAY cover is on the TOP of the printer. Lift that cover UP to expose the "rear paper tray".

The MANUAL FEED PAPER TRAY cover is at the BACK of the printer. Pull that cover OUTWARD to expose the manual feed paper tray.

Again, for aligning the print heads one must insert paper into the REAR PAPER TRAY (accessed at the TOP of the printer), not the manual feed paper tray (accessed at the REAR of the printer).

One might intuitively assume that the manual feed paper tray is the "rear paper tray" because the manual feed paper tray is at the "rear" of the printer, but that assumption would be incorrect. The "rear paper tray" is (to a new user) hidden under the lid on top of the printer.

Re: support code 1000

emlachica90 — Sat, 04 Jun 2016 14:02:39 GMT

Can anybody help me get through this "support code 1000". I have CANON MG2900. It already has a paper in the rear tray and I tried alignment. Seems like the paper keeps going back and forth. It wont go inside and print.

Re: support code 1000

Michael — Sat, 04 Jun 2016 15:26:09 GMT

emlachica90,

The MG2920 or MG2922 only have one source for paper. If the error is persistent, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: support code 1000

emlachica90 — Sat, 04 Jun 2016 15:32:20 GMT

Thank you!. I may have to call them on weekdays when they are open. But for now, I will email them. thank you so much

Re: support code 1000

sbcoffey — Sun, 23 Jul 2017 04:40:09 GMT

If it weren't for this post, I would not have figured out the problem with my new printer. The directions idea of the location of the rear feeder and my idea of the location was opposite. Thank you Benso074 so much for posting this!

Re: support code 1000

Summerallyear — Sun, 29 Oct 2017 21:04:27 GMT

Holy **bleep**! Thank you. Finally got it working thanks to this forum! Wonderful. Mucho thanks 🙏🏼

Re: support code 1000

ivo — Tue, 21 Aug 2018 06:32:21 GMT

I am trying to copy a document and keep getting this error message. What does it mean/

Re: support code 1000

Patrick — Tue, 21 Aug 2018 12:48:58 GMT

Hi ivo,

What is the model number of the Canon printer that you own?

Re: support code 1000

tanasit — Sat, 09 Mar 2019 21:57:21 GMT

I spent 45 minutes trying to print an A3 page but ran into this error code 1000. Finally I read this forum and in particular this post and stupid me or stupid them, you'll be the judge. They call the one in the rear the Manual Feed tray and the one up front or in the middle or the one in front of the so called Manual feed one, the Rear Tray!!

Oh well, I printed many times before with no problems but this time I use large format papaer, so I went in deeper to set the paper size thus the tray option.

Now I used the white marker and wrote a BIG print on the tray cover accordingly but unwillingly to accept in my mind.

Thanks benso074

Re: support code 1000

ivo — Thu, 14 Mar 2019 06:17:09 GMT

Thanks for your help. However a relative who knows a bit more about IT than I do (it is not hard) has fixed the problem.

It seems that I had chosen glossy (photo) paper for ordinary printing; the printer kept dealing the print orders as if they were photos.

Re: support code 1000

tanasit — Thu, 14 Mar 2019 12:50:04 GMT

Yes, I ran into the same problem too and wonder how the machine figured out between different types of paper?

Sometome, I had to change to different type of paper several times for it to accept simply because I was not sure exactly what type of photo paper I was using.

Re: support code 1000

aahuss02 — Sun, 28 Jun 2020 01:56:50 GMT

hello I am having problems with my printer and I was wondering if y'all can help. I'm receiving support code 1000, I have tried everything to fix it but its still not working

Re: support code 1000

Patrick — Wed, 01 Jul 2020 16:06:51 GMT

aahuss02,

What model of Canon printer do you own?

What version of Windows is installed on your computer? If you are using a Mac, what version of OSX is installed?