topic Re: Alignment and size issues with art papers - Canon Pro-10s in Professional Photo Printers

Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 15:13:12 GMT

Apologies - I posted this question in the wrong room here - feel free to delete/close it.

Hello Canon community,

Posting from the UK here as I'm trying to get some support for an issue with my new Canon Pixma Pro10s and i can't find any similar issues anywhere.

My printer works, is connected to my mac and prints A-OK on standard A4 papers ( Glossy, Oyster and Matt )

I can print throught lightroom, light room plugin and Print Shop Pro - everything works and prints look great, no issues there.

However, when I try and print to fine art papers the image will not centre - specifically on A4 (210x297mm)

I am aware of the margin 30 setting for thicker papers - but no matter how I set the job up - the print will come out off centre and at the wrong size (scanned example below)

For instance; lightroom preview gives me a printed area size of 150x237mm on a sheet of A4 which make sense - 30mm margins all around.

But when printed, prints come out smaller at a printed ara size of 210x140mm and with inconsistent margins.

The same happens in Canon's Print Shop Pro, but the alignment is inconsistent with Lightroom. Lightroom's PSP plugin also.

I have attached some screen grabs and scan so you can see the comparison of software against result.

I am using the most recent drivers in OSX 10.10.5

I am baffled. Any ideas or assistance greatly appriciated.

Thanks in advance

Rich

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 16:26:49 GMT

Could you repost the section image more clearly so we can read the settings? Thanks.

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 17:40:24 GMT

Of course - apologies, was sure if it would zoom or not.

Please see attached:

Thanks again

Rich

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 17:43:39 GMT

Try setting top and bottom margin to "0" since the grayed area represents the Canon imposed margin.

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 18:03:15 GMT

Thanks John, but that doesn't work.

Trying to set the margins to zero only brings up a warning about the minimum imposed margin of 30mm.

You can see the written dimensions of the printed example and how they don't match any of the settings at all. It doesn't appear to be a percentage or a scale of the preview.

In addtion to this - if I print from lightroom direct - the top edge is narrow - if i print from the print studio pro lightroom plugin - the bottom edge is narrow, but the sizes are again different.

It's very odd.

Rich

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 19:18:33 GMT

Hi Rich. I have a Pro-100. When I get home I will try my printer.

The primary advantage to PSP is that it takes care of all the appropriate LR or PS settings. Since you are printing from LR I’m not sure you gain anything from PSP and you lose the LR print sharpening.

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 19:37:18 GMT

Thanks John, much obliged.

Very True - i was trying both method to see if i could get a correct aligned print or spot an error - but I get incosistent errors from each. It's really odd, almost like a communication error and I can find no evidence anywhere else over the internet.

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 20:24:56 GMT

Heres my result in Windows. I will try my MacBook next.

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 20:55:16 GMT

Hey John,

Yes, i;ve just double checked again and I get a good result too if i print to file - it looks great - but if i actully print a hard copy, it goes nuts. Misligned and random size.

Here's my print to file preview:

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 20:39:10 GMT

Oh. I get the same results (centered) if I print. I am printing to A3+.

If you go to System Preferences->Printers & Scanners on the Mac do you have the Pro-10 Series printer showing or do you have the Bonjour version of the Pro-10 showing?

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 21:05:10 GMT

I guess i do - screen grab attached.

I'm, trying to print to A4 ( margin 30 fine art)

I can't test to A3+ yet as I don't have the stock was hoping to test colour reproduction before spending on the more expensive paper.

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 21:01:27 GMT

The only other thing I can think of - if you select Paper Setup in LR do you get the proper paper size in the driver popup?

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 21:14:01 GMT

Hey John,

Appriciate your time on this, very much so.

I do get the correct page set up information

Oddly enough, I've just reinstalled the drivers and whilst activiating the printer in settings this happened - there appear to be two drivers for the printer - one Bonjour as you mentioned, and one marked Canon IJ Network

But If i select the latter - it turns into Bonjour, only to reappear when i try and add another printer driver.

Could this be what is causing the issue ?

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 21:31:02 GMT

Try printing with Series 2 and see what happens. Sometimes the driver can get messed up.

Bonjour usually appears first and if folks don’t continue waiting they wind up installing the simple driver.

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 21:59:38 GMT

Well, I've disconnected the printer from the wireless network and reconnected via USB.

Reinstalled the driver.

Reset the print job, making sure that all the settings are consistent with what I've already demonstrated and it continues to output mis-aligned prints.

If print on a Canon Pro Platinum Glossy with the appropriate canon profile, in the regular feed - it's fine.

If I try any form of art paper (margin 30) from the manual feed - the prints are misaligned and too small.

I'm stumped 😞

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 22:56:16 GMT

what about trying Platinum Pro manual feed to minimize variables?

If you go into the driver Miantenance section Custom Settings try selecting Avoid paper abrasion. Maybe the paper is too thick.Do you have any canon Fine Art paper, like Photo paper Pro premium Matte?

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Mon, 23 Oct 2017 23:07:36 GMT

I'm using Hahnemuhle sample pack with profiles and settings that are available on the Canon website or from Hahnemule themselves.

I don't have any other thick papers to try, but it feeds absolutely fine and the print and colour quality is solid.

It just doesn't match the onscreen preview in regards to position and size and margin space, however I set up or in any program I process then images through.

Could there be an issue with the manual feed tray? Or paper size detection? The printer is only two weeks old.

Re: Alignment and size issues with art papers - Canon Pro-10s

jrhoffman75 — Mon, 23 Oct 2017 23:11:05 GMT

Firmware is up to date and the driver you are installing is the latest from the Canon website?

If all those check out do you have a Canon help line in your country that you could call?

Re: Alignment and size issues with art papers - Canon Pro-10s

tallwebbo — Tue, 24 Oct 2017 15:00:23 GMT

Already on the case John. I have a case open with Canon UK

I've been back to the retailer too and their tech department are baffled - say they have not experienced a problem like it before so are happy to exchange for a replacement unit - they figure it may be faulty.

It really is bizzare, and I'm sure it's something really obvious and simple...just can't figure out what.

Re: Alignment and size issues with art papers - Canon Pro-10s

KDef — Wed, 08 Nov 2017 17:57:28 GMT

A little late, but.. have you measured your paper itself to make sure you're picking The right size? The printers make a few assumptions, this is one that gets overlooked.