topic Re: Pixma Pro 100 IJ utility cannot find printer in Professional Photo Printers

Pixma Pro 100 IJ utility cannot find printer

florisvb — Tue, 03 Oct 2017 02:32:27 GMT

I am trying to set up a new pixma pro 100 printer using my Mac (10.12). I successfully set up the printer via wifi and installed the driver and the computer has located the printer, but when I follow the instructions to launch the IJ Printer Utility I hit a dead end.

I have tried the following two approaches:

1. Via system preferences > printers > canon pro 100 series > options & supplies > show printer webpage > utilities

All I get as utilities are confirm lan settings and language selection. No head alignment etc.

2. Via Mac HD > Library > Printers > Canon > BJPrinter > Utilities > Canon IJ Printer Utility

All I get is a message "There is no printer available"... but clearly there is a printer available, since I can talk to it via the system preferences.

What do I need to do?

Re: Pixma Pro 100 IJ utility cannot find printer

jrhoffman75 — Tue, 03 Oct 2017 02:43:23 GMT

Did you add the printer in Printers & Scanners?

Re: Pixma Pro 100 IJ utility cannot find printer

florisvb — Tue, 03 Oct 2017 02:45:50 GMT

yes, it is there and appears to be connected (e.g. it tells me the ink is all full).

Re: Pixma Pro 100 IJ utility cannot find printer

jrhoffman75 — Tue, 03 Oct 2017 03:00:24 GMT

And you tried printing and it doesn’t print?

Re: Pixma Pro 100 IJ utility cannot find printer

florisvb — Tue, 03 Oct 2017 03:01:54 GMT

I have not yet tried printing - I believe it will print fine, but that is not the issue. I would like to do the head alignment, but I can't seem to get access to that utility.

Re: Pixma Pro 100 IJ utility cannot find printer

jrhoffman75 — Tue, 03 Oct 2017 03:10:48 GMT

Nothing happens when you click this?

If not, try reinstalling driver or give Canon a call at 1-800-OK-CANON

Re: Pixma Pro 100 IJ utility cannot find printer

florisvb — Tue, 03 Oct 2017 03:21:16 GMT

Unfortunately the "utility" tab does not show... that is the problem.

Re: Pixma Pro 100 IJ utility cannot find printer

jrhoffman75 — Tue, 03 Oct 2017 03:25:59 GMT

Do you have the IJ Series printer installed or does it say Bon Jour? If Bonjour or AirPrint click + again and wait for IJ.

If that’s not the problem call Canon (assuming you installed latest driver from Canon website)

Re: Pixma Pro 100 IJ utility cannot find printer

florisvb — Tue, 03 Oct 2017 04:14:37 GMT

Aha! That did the trick (waiting for IJ, not AirPrint).

Thanks!!

Re: Pixma Pro 100 IJ utility cannot find printer

EdG — Mon, 16 Sep 2019 20:10:06 GMT

Thanks, that fixed my problem as well. Couldn't see the Pro 100 in the Canon IJ Printer Utility and no "utility" tab in Sys Preferences. Printer was set up as Bonjour.

Re: Pixma Pro 100 IJ utility cannot find printer

lioness65 — Fri, 18 Sep 2020 17:31:05 GMT

My Canon Pro 100 can be found on my network but it says it cannot find the driver. I downloaded the driver from the canon website but still nothing. I have been trying to get this thing to work so I can start using it.

I am attaching a screenshot of what the webpage looks like but I cannot figure out how to fix this. Its brand new and my OS is Windows 10. When I click on Utilities, it just shows Language and Confirm LAN settings. HELP PLEASE!!!

Re: Pixma Pro 100 IJ utility cannot find printer

jrhoffman75 — Fri, 18 Sep 2020 19:11:30 GMT

Welcome to the forum lioness65.

It looks like you are trying to set the printer up as a Bonjour printer. That is a very limited printer configuration.

I suggest you follow the instructions in the guide:

https://downloads.canon.com/wireless/PRO-100_setup.pdf

If you need additional help come back.

Re: Pixma Pro 100 IJ utility cannot find printer

lioness65 — Fri, 18 Sep 2020 20:00:17 GMT

I did all that. I don't know how it came up as Bonjour. I don't even have Bonjour or Airprint on my laptop.

Re: Pixma Pro 100 IJ utility cannot find printer

jrhoffman75 — Fri, 18 Sep 2020 22:07:48 GMT

Here is what I would try.

1. Go to Control Panel->Devices & Prinbters and right-click-remove the Canon Pro-100.

Go into Control Panel->Programs & Features and uninstall programs associated with tyhe printer.

Go to the Canon support site and download the latest driver:

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers/professional-inkjet-printers/pro-100?tab=drivers

Download the second, not the XPS driver.

After you install the driver go to the instructions I linked and see if that works for you.