topic Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP in Professional Photo Printers

Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

sjs — Mon, 28 Dec 2015 03:01:56 GMT

Registed "Layouts" such as "Borderless", etc ... do not appear in dropdown in Print Studio Pro (using DPP).

Clicking the "Layouts" drop down button only flashes the possible registerd layouts but they immediately disappear.

"Custom" is the only "Registered Layout" that appears to the left of the down arrow.

Mac running El Capitan along with most recent Print Studio Pro & DPP versions. Pro-10.

Anyone have a similary problem and/or solution. Thnx.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

jrhoffman75 — Mon, 28 Dec 2015 12:30:34 GMT

Do not have that problem with Pro-100 and PSP Ver 2.0.0.

Are you using the IJ version of the printer or did the Mac install the Bonjour version?

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

jeremyboal — Thu, 28 Jan 2016 22:00:12 GMT

I have the exact same problem and it is driving me batty.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

ChadDa3mon — Fri, 26 Feb 2016 15:49:46 GMT

Created an account on here just to say I'm having the same issue. I've tried everything I can think of. Updated software, updated drivers, removed software, reinstalled software. Rebooted Mac and Printer. Deleted printer from Mac and added back.

Fresh pack of paper and I'm all excited to print. Sucks to be unable to.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

jrhoffman75 — Sat, 27 Feb 2016 12:20:46 GMT

Be sure that the printer you added to Printers & Scanners is not the Bonjour printer version.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

ChadDa3mon — Sat, 27 Feb 2016 13:51:56 GMT

I don't believe it's a driver issue at this point, more a bug maybe with the latest version of Lightroom and the plug-in itself?

For the other people having this issue, what version of Lightroom are you using? This is what I get from Help -> System Info...

Lightroom version: CC 2015.4 [ 1060496 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.11 [3]

Application architecture: x64

I had a few back and forth emails with Canon support yesterday, and they instructed me on a different way to remove everything and add it all back. That didn't help either. In fact I've found that the Canon drivers screw up my print job (bypassing PSP for now) by always having some 'communication issue' 1/3 of the way into printing. Using the apple drivers printing at least works properly, but again, the PSP plug-in still fails.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

strymeow — Tue, 29 Mar 2016 16:48:27 GMT

This problem is happening to me too.

Using Print Studio Pro after going to File...Automate... in Photoshop CS 5.5.

In PSP, I click the "Registered Layouts" dropdown button, the options flash for half a second, and then the dropdown options disappear. Click again, same thing.

My OS is Yosemite (10.10).

I don't think this has anything to do with the OS, though, as the same problem was happening when I first installed the software last week, and at that time I was still on 10.6 (Snow Leopard). At that time, I restarted the machine and it seemed to fix the issue.

However, the issue re-emerged last night after several days, and restarting my machine did not help.

I think it's a problem with PSP, and Canon should look into it right away.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

Johnny59 — Sat, 02 Apr 2016 11:28:57 GMT

Versión de Lightroom: 6.4 [ 1060496 ]
Sistema operativo: Mac OS 10
Versión: 10.11 [4]
Arquitectura de la aplicación: x64

Same problem here
I have noted, however, that the selection can be moved by pressing simultaneously the arrows key (up or down) with the mouse click

I hope this will help you

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

strymeow — Sat, 02 Apr 2016 12:19:11 GMT

Update: I upgraded to the latest version of the plugin, which stated in the tech notes that it was to fix this very issue. It did not. The registered layout drop down would still disappear. Like johnny59 I was able to select different layouts by using the ridiculous process of frantically clicking my mouse and hitting the arrow key on my keyboard at the same time.

But what was worse was that with the new version, i.e. moving from 1.x to 2.0.3, the portrait/landscape buttons and the rotation buttons were updated to the same type of menu as registered layout and were thus exhibiting the same behavior.

So, the update that was supposed to fix one issue did not fix that issue and also broke other parts of the software.

I went to make a screen recording video of the issue to post here using QuickTime. PSP was open, I pulled up QT, and started the recording. However, as soon as I clicked back in PSP and tried to demonstrated the issue, the buttons that previously were malfunctioning began working as they should. I was prevented from making the video, but the buttons were working. So I couldn't complain.

i have used PSP several times since the screen recording thing, and the problem with the buttons could be best described as intermittent. Anytime the buttons start messing up,mi just open up QT, start a screen recording, and go back into PSP. The problem will magically go away, and I can stop the screen recording and use the plugin as normal.

TL;DR: if you need to use the buttons in PSP that are having this disappearing drown down issue, start a screen recording in QT and then go back into PSP. If it worked for me, maybe it will work for you too. And also this may give some insight for the brains behind this operation so that they can finally fix the problem.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

virtualmx — Sun, 13 Aug 2017 22:56:03 GMT

Mac running Yosemite along with most recent Print Studio Pro version. Pro-1000.

The right hand Panel is compeltely missing the "Margins" section and the "Layout" drop down only flashes with my mouse but works with my Wacom stylus pen. Not sure how long this has been going on but Canon needs to address this matter ASAP.

I'm evaluating the Canon ProGraf Pro-1000 for B&H and it's troubling to see an otherwise robust plug-in have these issues.

Any solutions?

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

jrhoffman75 — Mon, 14 Aug 2017 01:53:40 GMT

Seems to be working with macOS Sierra 10.12.6

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

lamontg — Sat, 16 Sep 2017 21:32:31 GMT

I'm running Sierra 10.12.6 as well but margins settings to not display.

However, I am running the Print Studio Pro plug-in from Lightroom.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

sjs — Sun, 17 Sep 2017 01:13:21 GMT

Thank you for your reply.

Yes.

This problem went away upon upgrading to MacOS Sierra and reinstalling the Canon Software.

SJS

@jrhoffman75 wrote:
Seems to be working with macOS Sierra 10.12.6

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

sjs — Sun, 17 Sep 2017 01:15:27 GMT

Thank yor for the reply.

This problem went away upon upgrading to MacOS Sierra and reinstalling the Canon Software.

SJS

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

sjs — Sun, 17 Sep 2017 02:58:14 GMT

I am using Digital Photo Professional.

Upon selecting the photo, then from the "FIle" dropdown in the menu bar select "Plug-in Printing" -> "print with studio pro".

A new window with all the printing options appears correctly and allows me to select all the funtionality.

I don't believe my "Print Studio Pro" plugin was obtained from lightroom, but rather as a download from the Canon site.

Can't remember for sure, but you might try Canon's site. Hope this help.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

lamontg — Mon, 18 Sep 2017 20:55:00 GMT

SJS, thanks for the reply. However, I have re-installed everything to the latest version and I still do not have the margin details option being displayed.
Sierra 10.12.6
Lightroom Ver 6.12
Firmware 2.001
Canon Pixma Pro-100 Print Driver Ver 16.0.5.0
Canon Print Studio Pro 2.1.2

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

lamontg — Mon, 18 Sep 2017 22:10:07 GMT

Lightroom would not let me delete the plug-in for PSP -- so I pondered whether the re-install actually updated the PSP plug-in. I went ahead and manually deleted the plug-in, re-installed the latest version of PSP and I can now see the margin settings.

Re: Registered "Layouts" not appearing in Print Studio Pro. Using Mac-El Capitan & DPP

jrhoffman75 — Tue, 19 Sep 2017 02:09:38 GMT

You can only delete via Lightroom plugins installed by Lightroom. As you found, PSP has its own installer.