topic Re: Starts then starts and stops due to not being connected in Professional Photo Printers

Starts then starts and stops due to not being connected

Susirich — Sun, 02 Jul 2017 00:05:54 GMT

Help please! My Canon PIXMA pro 100 is connected via USB cable to my MacBook. The printer shows up on the computer, without a problem. When I send something to print it will start off all right, it will pull the paper down, start printing one line or two, and then an message appears saying that the printer is not connected. I am using a brand-new USB cable.

Re: Starts then starts and stops due to not being connected

Jason — Sun, 02 Jul 2017 00:26:46 GMT

Hi, Susirich!

Which version of the Mac OS are you running? You can verify by clicking on the Apple sign in the top-left corner and choosing 'About this Mac.'

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: Starts then starts and stops due to not being connected

Susirich — Sun, 02 Jul 2017 00:33:26 GMT

Sierra 10.12.4

Re: Starts then starts and stops due to not being connected

Susirich — Sun, 02 Jul 2017 01:02:45 GMT

I tried the support email address above. It got me to a form which I filled out, but the submit button doesn't work.

Re: Starts then starts and stops due to not being connected

jrhoffman75 — Sun, 02 Jul 2017 12:06:30 GMT

Have you downloaded and installed latest Canon driver from Canon site?

If you go into System Preferences->Printers and Scanners what version of printer do you see- Bonjour or Pro-100 series.

Re: Starts then starts and stops due to not being connected

Susirich — Sun, 02 Jul 2017 15:22:56 GMT

Yes, have. And I've tried both USB ports, as well as another laptop. Plus a couple of USB different cables. Sometimes it will print a simple Word doc, but mostly it will fail.

Re: Starts then starts and stops due to not being connected

jrhoffman75 — Sun, 02 Jul 2017 20:00:42 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Starts then starts and stops due to not being connected

Susirich — Mon, 03 Jul 2017 15:09:58 GMT

Thank you for everyone's input. Canon deemed the unit defective and will send me a replacement printer.