topic Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro in Professional Photo Printers

Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

emailsucks98 — Thu, 17 Oct 2013 07:18:23 GMT

I've got the latest drivers and firmware.

Primarily attempting to print from Apple Aperture; A3 and A3 borderless work fine, but neither use the available space on my 13x19" paper.

Any custom settings for 13x19" result in either A) 3x5 print on 13x19 paper, or B) out of paper alert (1006?).

I also tried printing from adobe photoshop elements 6; there was a "super B" paper size here, but again the prints either printed borderless 13x19" but with poor random cropping, or I got the no paper error, depending on settings. Same results when printing from Apple Preview.

So far the largest print size I've gotten successfully is 11.6x16.6" using A3 borderless.

How can I get a 13x19" print or largest size? Thanks

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

Michael — Sun, 20 Oct 2013 22:48:09 GMT

Hello.

To print on 13"x19" sized paper, please select the 'A3+" paper size. The normal '"A3" size is meant for 11"x17" sized paper.

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

danegeld — Mon, 11 Nov 2013 22:32:31 GMT

I just purchased a Pro-100 (my third Canon wide-format printer in a row) and the A3+ paper option does not show up in the print driver, nor is it available from Photoshop, Illustrator, or InDesign. I'm on a Mac running Mountain Lion (10.8.5). A3 is the biggest size that shows in any of the dialogs. How do I get the A3+ option to appear?

FYI, A3 is not 11"x17". It is 11.69" x 16.54. not quite the same thing.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

emailsucks98 — Tue, 12 Nov 2013 06:28:39 GMT

The fix for mine was to go into system preferences, printers & scanners, then remove all references to the Canon printer. This also removed the apple drivers.

Then, download all drivers from Canon's site to your desktop.

Then in the printers & faxes pane, click plus, and select the printer from there- you may need to select the drivers on your desktop. Somehow this forced install of the canon drivers over the apple drivers, which seem to get priority otherwise.

After doing this, the A3+ paper size appeared in my apps as an option for the Pixma pro 100, and I had the utilities tab appear for this printer in the control panel.

I called Canon tech support to figure this out, they were quite helpful.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

danegeld — Tue, 12 Nov 2013 14:32:37 GMT

Thanks for the information. I tried removing it in System Preferences and then reinstalling it. That made A3+ appear in the print dialog, although it still doesn't show up as a document size in Illustrator or InDesign, which it did with my old i9900. I can work around that as long as I can print to the correct size. I tried deleting Illustrator/InDesign preferences, but it didn't help.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

Palouse — Thu, 12 Jun 2014 23:53:20 GMT

I have printed true borderless 19X13, but for the past month or so I have not been able to; no matter what I do there is either a 1/10" margin at the top or a 1/8" margin top and bottom. On a MacBook Pro, OSx10.9.3, Nikon Capture NX2.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

Palouse — Sat, 14 Jun 2014 15:46:34 GMT

Well, I think I've the solution to my problem--printing from Nikon Capture NX2: on the first printing screen ("Print Layout") select "Crop photos to fit" and unselect "use output resolution". Works like a charm-everytime.

This is something new that is either forced on us by the new NX2 version (2.4.7) or by Mavericks (OS 10.9.3).

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

jorgetor — Wed, 17 Sep 2014 03:34:46 GMT

I am currently unable to print A3+ using iPhoto 9.5 in any mac. The option for A3+ is not available in the print dialog, nor in the printer preferences. I have tried uninstalling and installing the driver twice already and no luck. I can select Super B/A3 size under "Printers & Scanners" in System Preferences, but there is no option for this paper size in the iPhoto dialog or once the printer is ready to start.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

whyrichard — Sat, 26 Dec 2015 19:17:55 GMT

My new Cannon Pro-100 cannot print on 13x19 paper from any mac program. There is no selection for A3+, and when making a custom paper size it gives me a paper load error every time.

Any other tips? The only way I can print on 13x19" paper is by using the nearest default paper size (tabloid) which clearly is not a solution.

Thank you for your help anyone!!!

Richard

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

jrhoffman75 — Tue, 29 Dec 2015 11:34:12 GMT

In the System Preferences window click on Printers & Scneers and make sure you have the Canon IJ printer version installed and not the Bonjour version.

The Bonjour version driver doesn't access all of the printer options.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

RWILKIN1 — Tue, 30 Aug 2016 18:00:14 GMT

A quick workaround that I've found for printing on 13x19 (Super B) from the Pixma Pro-100 was to load the paper into the rear tray, one sheet at a time (if not, it will grab the whole stack).13x19 fits into the top paper tray fine, but the printer sems to not recognize it, as it gives a "load paper" error.

Frustrating process, as I must pull this huge printer away from the wall to do this. Canon, what's up? The Canon expert's solution in this thread didn't fix this issue (for mac, at least). Any other suggestions?

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

jrhoffman75 — Wed, 31 Aug 2016 02:09:54 GMT

Canon's terminology is that the paper loading position at rear of printer is Manual Feed. Position on top of printer is Rear Tray. I know, it's confusing.

What paper are you using? Heavier papers need to go in Manual Feed. It is possible to print lighter weight A3+ paper from the Rear Tray

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

johnfbraun — Fri, 23 Jun 2017 21:51:33 GMT

Thanks for this suggestion, which helped me solve a similar issue, but with a Mac on macOS 11.12.5, with a new iX6820. Selected the Bonjour driver and was never able to do borderless A3+, though I knew the printer supported it, per the specs. Choosing the "Canon IJ Network" item rather than "Bonjour" results in loading a much more fully featured driver. To see what you have loaded, click on the Printer in Printers & Scanners, then click on Options & Supplies, it shoudl show the driver version. Mine is 16.10.0.0, which is the CUPS driver I downloaded from their site. Before, it would show 2.0.0 or similar if I had the less featured driver.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

jrhoffman75 — Fri, 23 Jun 2017 22:49:41 GMT

Right. The Bonjour driver is a very limited driver.

Re: Pixma Pro 100 : Unable to print 13x19" from Apple Macbook Pro

johnfbraun — Tue, 27 Jun 2017 17:09:55 GMT

I did some more experimenting and it's not so much Bonjour, which is the type of network connection, but what happens after that. If you click on Bonjour, it defaults to "Use : AirPrint" which is the real problem. If you change it from this to "Use : Canon iX6800 Series" this selects the full featured driver. So, if you click on the printer in Printers & Scanners and see "Kind : Canon iX6800 series-AirPrint" you don't want that driver, you'll want it to say "Kind : Canon iX6800 series."