topic Re: Problem with ipf760 Printer after Windows 10 Creator Update in Professional Photo Printers

Problem with ipf760 Printer after Windows 10 Creator Update

Fred10 — Wed, 14 Jun 2017 18:34:28 GMT

We have a Canon ipf760 printer that is connected to our office network. It has worked without a problem for 3-1/2 years.

After I installed the Windows 10 Creator Update, I could not print anything. I get a message that says "error printing on ipf760, The Printer Couldn't Print Test Page"

I tried reinstalling the software and driver, but that did not help.

People that have not installed the Creator Update can still print on the ipf760.

Does anyone have a solution?

Re: Problem with ipf760 Printer after Windows 10 Creator Update

Michael — Wed, 14 Jun 2017 20:09:21 GMT

Hello.

Try using a USB connection with the printer to see whether or not it will print consistently.

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Problem with ipf760 Printer after Windows 10 Creator Update

Fred10 — Wed, 14 Jun 2017 20:20:01 GMT

This is not an easy solution to try since my computer and the printer are at opposite ends of the building approximately 120' apart.

Re: Problem with ipf760 Printer after Windows 10 Creator Update

peterh — Sun, 29 Oct 2017 05:28:16 GMT

I had a similar problem with an iPF6400. The ipf software preview function locked up.

I just rolled the 'creators update' back, and the problems ceased.