topic Re: Pixma Pro 100 - fades out the last inch of every print in Professional Photo Printers

Pixma Pro 100 - fades out the last inch of every print

MichaelPuck — Tue, 30 May 2017 13:53:50 GMT

My Pixma Pro 100 has recently started with fading out the last inch or so of every picture that I am printing. Size doesn't seem to matter. It does it at 8x10 and 12x16. It almost looks as if the ink is running out, but I have replaced all cartridges and I still have the same problem. How can I fix this. Thx! Michael

Re: Pixma Pro 100 - fades out the last inch of every print

MichaelPuck — Tue, 30 May 2017 14:06:44 GMT

I am using OSX Yosemite 10.10.5

Re: Pixma Pro 100 - fades out the last inch of every print

Stephen — Tue, 30 May 2017 15:53:27 GMT

Hi MichaelPuck!

Thanks for reaching out, we're happy to help!

So we can fully understand what's going on, we'll need a tad more information. What software are you using to print your photos? Have you updated your Canon software and drivers to the most recent version from our site? If not, you can grab it HERE. Are you using genuine Canon ink? What paper are you using?

Thanks in advance for the extra info!

Re: Pixma Pro 100 - fades out the last inch of every print

MichaelPuck — Tue, 30 May 2017 16:23:50 GMT

I am printing out of Lightroom 5. I have been using LR 5 for the last 2+ year and this issue has just started. I have updated the Canon software and drivers earlier today. I am using genuine Canon ink and paper (SG-201). Hope this helps. Thx! Michael

Re: Pixma Pro 100 - fades out the last inch of every print

jrhoffman75 — Tue, 30 May 2017 17:56:18 GMT

Printing from Manual or Rear Tray?

Do you perhaps have Prevent Head Abrasion enabled?

Re: Pixma Pro 100 - fades out the last inch of every print

MichaelPuck — Tue, 30 May 2017 18:12:18 GMT

Hi John, I am printing from the Rear Tray? As far as the head abrasion is concerned, I don't know where I would turn that on or off. Thx! Michael

Re: Pixma Pro 100 - fades out the last inch of every print

MichaelPuck — Wed, 07 Jun 2017 23:33:56 GMT

Hi Stephen,

I have provided the additional information you request on 5/30, but have not received any further feedback. The printer is useless for me until this issue can be resolved. If you cannot help, please point me in the right direction. Thx! Michael

Re: Pixma Pro 100 - fades out the last inch of every print

jrhoffman75 — Thu, 08 Jun 2017 00:08:11 GMT

Give Canon a call directly at 1-800-OK-CANON Michael. I have always found them very helpful.