topic Re: Free Layout error 001 on Win 10 64bit extras v320 in Professional Photo Printers

Free Layout error 001 on Win 10 64bit extras v320

mharter — Wed, 03 May 2017 19:51:50 GMT

Hi folks!

When I try to use the Free Layout program it tells me it can't be launched (error 001). I am printing to an ipf8400 using the driver v460 and extras v320.

Is anyone else having this issue?

Thanks!

Matt

Re: Free Layout error 001 on Win 10 64bit extras v320

Michael — Wed, 03 May 2017 20:22:32 GMT

Hello.

Try printing from a different program to narrow down the cause of your issue.

If you continue to have difficulties, contact our support group over the phone at 1-800-423-2366 from 8AM to 8PM EST Monday through Friday for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Free Layout error 001 on Win 10 64bit extras v320

mharter — Wed, 03 May 2017 22:11:27 GMT

Thanks for the quick reply.

I was attempting to print from Indesign and Photoshop. I uninstalled, then re-installed the 8400 driver and let the installer find my printer (it is connected to this computer via ethernet). It added it under a new name "ipf8400(2)" and now Free Layout launches properly. I will try the same thing on my other computer.

Another problem has come up however, it says the ipf8400 status monitor is either not installed correctly or not installed at all. Same on the other computer, at least they are behaving the same!

I will call Canon support.

Thanks!

Matt