topic prints interrupted in Professional Photo Printers

prints interrupted

diana2 — Tue, 04 Apr 2017 21:27:35 GMT

Hi, I hope someone can help as I cannot find any mention of this problem elsewhere, My pro 100s stopps printing halfway through about 50% of my pictures, it then ejects the incomplete print. When it does print they are great quality. It did this from new.

Re: prints interrupted

Jason — Tue, 04 Apr 2017 21:37:53 GMT

Hi, diana2!

To have a better understanding of your issue, please let everyone know the version of Windows or Mac you are using, and the software you are printing from.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: prints interrupted

diana2 — Wed, 05 Apr 2017 05:48:42 GMT

I am reminded that I need to let everyone what I am printing from: it is windows 10 and using Lightroom.

Thanks.

Re: prints interrupted

jrhoffman75 — Wed, 05 Apr 2017 13:24:10 GMT

Are you connected by wifi or USB?

If wifi, are you close to router?

Re: prints interrupted

diana2 — Wed, 05 Apr 2017 17:57:20 GMT

It is WiFi. The router is in the room below, internet works ok here and even in further rooms.

I did consider this might be the problem but although I don't fully understand how it works, I thought the whole print data was transmitted before printing started, and that information would not be transmitted line by line of print. I would therefore have expected the whole print to be effected?

Re: prints interrupted

jrhoffman75 — Wed, 05 Apr 2017 18:48:10 GMT

It is my understanding that the data is streamed; there isn't a large amount of memory in the printer.

Give Canon a call at 1-800-OK-CANON and discuss with them.

Re: prints interrupted

diana2 — Thu, 06 Apr 2017 05:51:36 GMT

Thanks, I will. It seems this is not the common problem I thought it might be.

Diana