topic Update2 in Professional Photo Printers

ipf 6400 "in an error state"

mstratil — Fri, 09 Dec 2016 16:54:58 GMT

When I try to print, my ipf 6400 gives me the message "Printer is in an error state" after I have sent a print job to it. But it gives me no further information, and I can't figure out what to do.

I have tried turning the printer off/on, but that does not help.

Can someone help?

Mike

Update

mstratil — Sat, 10 Dec 2016 15:42:51 GMT

1. In the error log it shows 03060A00 2E1B. But I cannot find this listed in the manual. Does anyone know what it refers to?

2. When I try to print to the printer, I get the message "Cannot acquire status." Apparently there is no operational connection to the printer. I have tried different USB cables and tried an ethernet connection but that has not changed the response.

Anyone have any ideas?

Update2

mstratil — Sat, 10 Dec 2016 21:02:05 GMT

I have done further testing to see if the problem is specific to the desktop I'm using. So I tried to install the printer (with the latest driver) on my laptop, again connecting through a USB cable.

The laptop could never find the printer at all!

Does this suggest that the port on my printer is defective?

What further diagnostic tests can I do?

Mike

Re: Update2

Patrick — Sun, 11 Dec 2016 19:15:58 GMT

Hi mstratil,

It is recommended that you contact live technical support for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

Re: Update2

mstratil — Sun, 11 Dec 2016 22:26:24 GMT

Patrick,

Thanks for this suggestion. I will do it tomorrow.

Mike

Solution found

mstratil — Mon, 12 Dec 2016 16:10:15 GMT

Donald at Canon was able to solve the problem. My printer had lost its ip address.

Mike

Re: Solution found

dgillilan — Thu, 15 Dec 2016 01:09:51 GMT

I was going to suggest something like the networking was not allowing the PCs to find the printer on the network. Glad you got it fixed.
Debra