topic new canon pixma pro-100 sending message "this printer is offline" in Professional Photo Printers

new canon pixma pro-100 sending message "this printer is offline"

billcourt — Thu, 08 Dec 2016 20:22:12 GMT

Just set up new Pixma Pro-100 using wireless network yesterday. I am now getting message "this printer is offline". How do I get it back online? I'm on a iMac running macOS Sierra v.10.12.1 with 3.4 GHz Intel Core i7 processor.

Re: new canon pixma pro-100 sending message "this printer is offline"

jrhoffman75 — Thu, 08 Dec 2016 21:07:52 GMT

Is printer turned on? If connecting via wifi printer must be left on all the time?

Re: new canon pixma pro-100 sending message "this printer is offline"

billcourt — Thu, 08 Dec 2016 22:16:04 GMT

Thanks. The printer is on-solid white light on power button, solid blue wifi light on printer front. Did a reinstall of the printer software from disk & still getting the printer is not connected message. Printer does work when connected by a usb cable.

Re: new canon pixma pro-100 sending message "this printer is offline"

jrhoffman75 — Thu, 08 Dec 2016 23:18:59 GMT

I have my PRO-100 connected via USB to a W7 machine and via wifi to a MacBook Sierra manchine and a Macbook El Capitan machine.

Have you re-verified the router-printer setup? If that doesn't reveal the problem give Canon a call at 1-800-OK-CANON.