topic Re: Sierra breaks IPF8000 printing in Professional Photo Printers

Sierra breaks IPF8000 printing

markart — Fri, 28 Oct 2016 07:21:13 GMT

After installing Mac OS 10.12 Sierra my IPF8000 no longer prints. I installed the driver using the method that worked fine with El Capitan and was able to add the printer in System Preferences/Printers & Scanners. The ImagePROGRAF Printmonitor opens as it should and the image file is listed but the message in the printmonitor window says "Printer not connected." Is anyone else having this problem? Is there a work-around? Thanks.

Re: Sierra breaks IPF8000 printing

Michael — Sun, 30 Oct 2016 16:14:50 GMT

Hello.

Troubleshooting with our phone support group will be needed to narrow down the cause of your issue. Please contact our support group on Monday using the information in the "Contact Us" link below..

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Re: Sierra breaks IPF8000 printing

markart — Mon, 31 Oct 2016 22:32:28 GMT

I called the Canon support group this morning as suggested. The person I talked with was no help at all. Previously someone at Canon had given me a work-around but this person merely quoted the listed operating systems that were "compatible". I understand that Canon cannot be expected to support printers forever, but I suspect the fix for Sierra would not be difficult. Does anyoone know of a hack or third-party driver to the ipf8000?

Re: Sierra breaks IPF8000 printing

seandavey1 — Fri, 09 Dec 2016 02:37:39 GMT

Hi, I'm getting the Garo error and the printer has now just stopped working. Any developments for you?

Re: Sierra breaks IPF8000 printing

markart — Fri, 09 Dec 2016 02:50:45 GMT

No, I'm afraid not. The Canon tech I talked with was inexperienced with no real-world history with the equipment. All he could do is recite the online information that the printer was no longer supported. It seems to me that it wouldn't take much to remedy the problem if Canon wanted to. The driver and software load, the printer is recognized by Printer Setup, all the software includiong the Photoshop plugin will run. The problem seems to be that the driver is looking in the wrong place for the printer - a change Apple must have made in Sierra.

I switched back to El Capitan and once again the printer driver is working. However that process took several painful days. Apple doesn't make it easy.

Canon?? Are you listening???

Re: Sierra breaks IPF8000 printing

seandavey1 — Fri, 09 Dec 2016 02:55:08 GMT

Man, that sucks. I was printing all fine until yesterday and then BAM it just stopped. I don't think my computer updated any softwarre either. I have been on Sierra for a few months now too...

But not before it went a bit nuts and printed out an image like this....

It seems it got 4/5 of the way through and then printed strips of the top of the image over and over.

Re: Sierra breaks IPF8000 printing

markart — Fri, 09 Dec 2016 03:11:27 GMT

That's weird. Do I understand that you have been able to print with your ipf8000 while running Sierra?

Thanks.

Re: Sierra breaks IPF8000 printing

seandavey1 — Fri, 09 Dec 2016 03:14:27 GMT

Yes, it has been working fine until a few days ago. First this happened (I retried printing it three times and got the same result every time). normally print 16Bit PSD files and then I thought the file may be corrupted, so I saved it as a TIFF (8 and 16Bit) and then as a JPG. But I couldnt get any of them to print. It hasn't given me a print after this....

Re: Sierra breaks IPF8000 printing

seandavey1 — Fri, 09 Dec 2016 03:15:23 GMT

I printed this this morning on Sierra.

Re: Sierra breaks IPF8000 printing

seandavey1 — Fri, 09 Dec 2016 03:16:48 GMT

This is all I get now.....

Re: Sierra breaks IPF8000 printing

seandavey1 — Fri, 09 Dec 2016 03:41:30 GMT

I just checked and I installed Sierra on 3 November. Since then I have printed heaps of pictures, so definitely have printed with the 8000 with Sierra.

Re: Sierra breaks IPF8000 printing

seandavey1 — Fri, 09 Dec 2016 06:30:02 GMT

Hi Michael, Can you give us any updates on what is going on with the 8000 and Sierra?

Re: Sierra breaks IPF8000 printing

markart — Tue, 13 Dec 2016 15:40:38 GMT

Any luck solving the printing problem. I'm curious about the setup that allowed printing from Sierra at all. Did you upgrade from El Capitan or do a clean install?

Happy holidays!

Re: Sierra breaks IPF8000 printing

seandavey1 — Tue, 13 Dec 2016 20:28:25 GMT

Hi Markart, it was an upgrade from El Capitan. I think the problem may have been caused by a Creative Ckiud Lightroom update. No resolution I'm afraid. I'll be buying an old iMac and running it as a dedicated computer for the printer, networking it to my working computer. Won't do anything until the new year now. No word back on this thread from Canon.....

Re: Sierra breaks IPF8000 printing

seandavey1 — Fri, 16 Dec 2016 23:25:23 GMT

I got myself hold of an old iMac and installed mountain lion. I'm going to use this computer as a dedicated print computer. Mountain lion is the most recen OS X that I could see with available drivers for the ipf8000. I downloaded adobe cc with Lightroom and photoshop. Haven't hooked it all up yet but I think this Will be the easiest option. I'll network the computers so I can access files from my main computer and then just print them from the iMac.

Re: Sierra breaks IPF8000 printing

markart — Sat, 17 Dec 2016 03:33:17 GMT

Sounds like a workable solution. I don't understand how you could print fine with Sierra and then have it suddenly fail.

I just tried upgrading to Sierra on an external drive runnning El Capitan again without success printing to the ipf8000. El Capitan is fine for printing. I'm using an install method given to me by a Canon tech several years ago as follows

Re: Sierra breaks IPF8000 printing

seandavey1 — Sat, 17 Dec 2016 03:49:29 GMT

I really have no idea either how I was able to print using Sierra.... As mentioned , I re-checked the the last software update (to Sierra) and that update was a while ago. I definitly did numerous prints with this software....

The printer is now working with the Imac (just set it up today) and everything is running smoothly.... Thanks for that info, if I upgrade to El Capitan, I'll use it, but I think I'll just leave it as it is now.

Re: Sierra breaks IPF8000 printing

JAMalina — Thu, 24 Aug 2017 18:32:40 GMT

Hello,

I'm just finding this thread. I've recently come into an Ipf8000 and am running Sierra 10.12.5. I've been attempting to get a driver that wiull work but have been unsuccessful. Could you illuminate me as to how you wnet about getting your Mac running 10.12.5 to drive your Canon IPF 8000? Thanks in advance!

Best,

Joe Malina

Re: Sierra breaks IPF8000 printing

markart — Thu, 24 Aug 2017 21:49:58 GMT

Hi Joe,

I wasn't able to print at all after upgrading to Sierra. I had to revert back to El Capitan - not an easy transition but at least the printer was working. A couple of months ago I replaced the old iMac with new one that unfortunately will only run Sierra. I was prepared to use an older iMac just for printing, however after I migrated data from the backup to the new machine the printer worked fine with Sierra. I have no idea why. Perhaps the migration process placed the printer software where it needed to be to be recognized by the OS. This may not have happened during the previous OS upgrade from El Capitan to Sierra.

So this is what worked for me: I started with the clean install of Sierra that was preloaded on the new iMac. Then migrated settings, applications, documents, etc. from a backup of the previous computer running El Capitan that was set up to print to the ipf8000. Crossed my fingers, held my breath, rotated in my office chair 3 times, opened Photoshop and pressed the print button in the Canon plugin. It worked!!!

You might try this. Let me know if it works for you.

Good luck,

Paul