topic Re: Canon Support Sucks in Professional Photo Printers

Re: Canon Support Sucks

Mechanaut — Sun, 26 Jun 2016 04:18:59 GMT

Well I have tried repeatedly [too many times]; the submit button (as mentioned above) does not function, and will not submit the report.

So I'll ask here [If any moderator would forward this to the administrator/or support]: You have my contact address, (or PM?).
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I have a canon Pixma Pro 100 with a missing print head. I came to the canon website to order a replacement, but I cannot find the appropriate product link. It is a standard part included in the box; wrapped separately, and intended for user installation. I cannot buy/install canon inks into (or print with) the machine unless I have the print head.

Please send me the information/web link needed to place my order for one, thanks.

Mechanaut
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Re: Canon Support Sucks

jrhoffman75 — Mon, 27 Jun 2016 16:38:15 GMT

Forum rules don't allow postig links to businesses, but a simple Google search can find you a source for five of them at Amazon.

Re: Canon Support Sucks

Mechanaut — Tue, 28 Jun 2016 04:33:06 GMT

It's true; (and thanks). But the prices I've seen vary from $100-$300. I came to Canon to find out what the part actually costs new from them; and I assume that a factory direct part comes with a Canon warranty.

*I may have to go the Amazon route.

Re: Canon Support Sucks

Waddizzle — Tue, 28 Jun 2016 09:43:34 GMT

@Mechanaut wrote:
It's true; (and thanks). But the prices I've seen vary from $100-$300. I came to Canon to find out what the part actually costs new from them; and I assume that a factory direct part comes with a Canon warranty.

*I may have to go the Amazon route.

Even if you did buy the part from Canon, I doubt that it would have a warranty. If the repair is not performed by a factory trained technician at a factory authorized repair center, then why should they warranty the part?

Re: Canon Support Sucks

jrhoffman75 — Tue, 28 Jun 2016 10:17:44 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Canon Support Sucks

Mechanaut — Tue, 28 Jun 2016 11:13:27 GMT

@Waddizzle

Okay... but why wouldn't it be? (...repair performed by a factory trained technician at a factory authorized repair center.)

I was asking about a new (or refurbished) factory direct part [from Canon] to replace the one I don't have.

@Topic

Something is flaky abut the support site, because it really is the case that the user can fill out a support request, and not be able to submit it. I experienced this using both Firefox, and Opera. Someone should inspect the scripting for unanticipated states.

Re: Canon Support Sucks

Waddizzle — Tue, 28 Jun 2016 12:30:40 GMT

Mechanaut wrote:
@Waddizzle

Okay... but why wouldn't it be? (...repair performed by a factory trained technician at a factory authorized repair center.)

I was asking about a new (or refurbished) factory direct part [from Canon] to replace the one I don't have.

You just quoted the reason. I apologize if it doesn't make sense to you.

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@Topic

Something is flaky abut the support site, because it really is the case that the user can fill out a support request, and not be able to submit it. I experienced this using both Firefox, and Opera. Someone should inspect the scripting for unanticipated states.

Your browser's settings may be blocking scripts and/or cookies from the Canon web site. Many people have reported issues with using a given browser, but no issues with using a different one. The problem is not unique to Canon's site.

Re: Canon Support Sucks

Mechanaut — Tue, 28 Jun 2016 16:02:29 GMT

@Wadizzle "You just quoted the reason. I apologize if it doesn't make sense to you."

That's rather backhanded of you.. There was no quote; what it said was that if the repair was done by Canon (or their authorized agent), why would it not carry a Canon warranty?

@Waddizzle ""Your browser's settings may be blocking scripts and/or cookies from the Canon web site."

That only happens when the browser is set to ignore scripts and cookies. Regardless, the site should detect that and function around it... In the very least it should warn the user that it cannot function without scripts and cookies [bad as that dependency is].

@Waddizzle "Many people have reported issues with using a given browser, but no issues with using a different one."

I've just reported it with two [here]; ie. with a given browser, and with a different one.

Re: Canon Support Sucks

Kathy4 — Wed, 26 Feb 2020 01:21:48 GMT

I ordered the wrong ink for my printer and not realizing this, i contacted Canon to find out why my cartridges weren't being recognized. What followed was a lesson in how to avoid bull**bleep**. I was told i had to call this number, which i did, the tech siad that my computer had all types of issues and would need a support technician to access my computer for an hour for a fee. I repeat MY INK RAN OUT and I put in the wrong cartridges. I was told that no matter what i connected my computer to it would eventually fail if i didn't have the tech adjust my computer, drivers, etc for an HOUR! I repeat I RAN out of INK and bought the wrong cartridges. I'm 58 not stupid. I am so put off with this experienc that I will never buy another Canon product again. EVER.

Re: Canon Support Sucks

Kathy4 — Wed, 26 Feb 2020 01:24:49 GMT

and it looks like no one will ever read this.... so much for support from Canon.. another reason to divorce myself from them

Re: Canon Support Sucks

StevenMOD — Wed, 26 Feb 2020 01:51:33 GMT

Hello, Kathy4!

We're afraid that you may have talked to another company pretending to be Canon. Canon USA does not charge for sales support nor would we try to access your computer for a printer hardware issue. Our United States based technical support team would be happy to help you resolve this issue. They can be reached at our toll free number 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 8AM to 8PM ET.