topic Re: Problem with Print Studio Pro in Professional Photo Printers

Problem with Print Studio Pro

Rondje — Mon, 30 May 2016 05:49:49 GMT

When starting my Print Studio Pro from Photoshop CC I get the message "Print Studio Pro requires 1024 x 768 or higher display resolution and high color display color depth.". Print Studio Pro then opens, but lots of time the selected image is plain white, any help would be appreciated?

OS: Windows 7, Ultimate, Service Pack 1.

PC: Lenovo G580, 8 Gb

Printer Canon Pro-100, Wireless

Photoshop CC

My screen resolution is set at 1366x768, true color (32 bit)
Photoshop color settings are Lab Color, 16 bits/channel

Re: Problem with Print Studio Pro

jrhoffman75 — Mon, 30 May 2016 11:15:20 GMT

Are you using version 2.0.2?

Re: Problem with Print Studio Pro

Rondje — Mon, 30 May 2016 11:21:25 GMT

No, its PSP 2.1.0, should I downgrade?

Re: Problem with Print Studio Pro

jrhoffman75 — Mon, 30 May 2016 11:42:49 GMT

I just downloaded 2.1.0 yesterday and had a problem. Image never displayed. I downgraded to 2.0.2 and it was back working.

Give that a try.

Re: Problem with Print Studio Pro

Rondje — Mon, 30 May 2016 12:35:02 GMT

Thanks, the notification about the resolution and color depth still there, but no more white images!
Any idea how to get rid of the notification seems, my resolution and color depth is more than required?

Re: Problem with Print Studio Pro

jrhoffman75 — Mon, 30 May 2016 12:42:45 GMT

Sometimes the warning can be cleared by selecting "hide modes"

Re: Problem with Print Studio Pro

Rondje — Mon, 30 May 2016 13:58:05 GMT

Thank you for clear explanation but looks like Hide modes is greyed out on mine (like in your example?!)?

Re: Problem with Print Studio Pro

jrhoffman75 — Mon, 30 May 2016 14:10:33 GMT

I emailed Canon Support last evening about my problem with 2.1.0. They responded and said they couldn't reproduce the problem but are forwarding info to the appropriate gruop for investigation.

Since 2.1.0 seems to only add Photoshop Elements support, which I don't use, I have downgraded to 2.0.2 and all is back to how it was.

Re: Problem with Print Studio Pro

Rondje — Mon, 30 May 2016 14:20:24 GMT

for me 2.0.2 seems to be getting rid of the sometimes white images, but cannot seemt o resolve the problem with the notification unfortunately, i know it must have something to do with the monitor drivers not clearly giving the right information to PSP or somewhere in that communication??

Re: Problem with Print Studio Pro

jrhoffman75 — Mon, 30 May 2016 14:28:44 GMT

I get a similar warning on my Macbook Air (which is 768 high). I just select OK and then PSP opens. The very bottom of the PSP window is not shown, but I can still use the program.

Re: Problem with Print Studio Pro

Rondje — Tue, 31 May 2016 06:04:40 GMT

THanks, think I can live with the notification as long as the PSP works!

Re: Problem with Print Studio Pro

Rondje — Tue, 31 May 2016 06:53:44 GMT

Problem with white image came back even with using PSP 2.0.2, can print from Photoshop, but was hoping the problem was solved with downgrading?

Re: Problem with Print Studio Pro

jrhoffman75 — Tue, 31 May 2016 10:49:28 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Problem with Print Studio Pro

Rondje — Tue, 31 May 2016 13:19:54 GMT

Thanks, try the Malaysian phone no. though, could be interesting!

Re: Problem with Print Studio Pro

jrhoffman75 — Tue, 31 May 2016 13:24:56 GMT

Can you select different screen resolutions on your PC. Can you select the one PSP says it wants to see and see what happens?

Re: Problem with Print Studio Pro

Rondje — Wed, 01 Jun 2016 03:07:53 GMT

My screen resolution is set at 1366x768, true color (32 bit), and can make lower resolution, but doesnt affect the notification or showing of white images in PSP, did put my question out to Canon Malaysia!

Re: Problem with Print Studio Pro

jojymu — Fri, 17 Mar 2017 11:02:52 GMT

This is because of corrupted printer drivers. Just downlad the new latest updated drivers from official lenovo site and download it. Also make sure that adobe application that you are using should be properly updated. These two tips are enough to solve this issue. Very less chance, but in case if the problem are not get solved by this method then go for Lenovo G580 Laptop Manual and try another hacks given in it.