topic Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon in Professional Photo Printers

Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon PRINT app

deliciousmacro — Tue, 12 Apr 2016 14:18:43 GMT

The Canon PRINT app was working fine until i recently updated to version 2.2.0. Now after updating the app will not work on my iPhone 5. The app will work sometimes on my iPhone 6s. However the app says "cannont communicate with printer" very often. It seems random.

How do i fix this? And why does the app not work any more on iphone 5?

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

Danny — Tue, 12 Apr 2016 14:40:03 GMT

Hi, deliciousmacro!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using, and which versions of iOS are running on your two iPhones. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

deliciousmacro — Tue, 12 Apr 2016 15:11:46 GMT

Pixma Pro-100

iPhone 5 os version 8.0

iPhone 6s os version 9.1

as a side not, the PRINT app worked fine on iPhone 5 running os 8.0, but after i updated the PRINT app to version 2.2 it has stopped working. I then deleted the app and redownloaded from App store but now the app on iPhone 5 cannot connect to the printer.

I am able to print from iPhone 6s sometimes but the "cannot communicate with printer" error message appears very often.

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

Michael — Thu, 14 Apr 2016 16:55:11 GMT

Hello.

Check to make sure that the iOS devices are connected to the same Wi-FI network as the printer. If they are connected to different networks the app will not detect the printer.

If the error persists, find more help at Contact Us.

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

deliciousmacro — Thu, 14 Apr 2016 20:29:27 GMT

Thank you,

Yes all devices and printer are on the same network.

This is something I noticed yesterday.

Shortly after starting the printer it does show up on the iPhone 5 in the PRINT app, as well as, Apple Airprint and I am able to print but only for a very short while. About 5-10 minutes after starting the printer, I am no longer able to print. The printer does not show up under Apple Airprint or on the PRINT app.

If I restart the printer it will show up again but only for few minutes.

I also tried to print directly from my 70D via the usb cable, however my camera didnt see the printer. I restarted the printer but I am never able to print from the 70D.

Do you think there is a problem with my printer?

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

markkie — Wed, 13 Jul 2016 09:20:02 GMT

I'm having same issue w/ android phone 4.4 since the update of app. It won't print and says it doesn't recognize printer. Everything is on the same wireless network point. Has there been a fix for this yet?

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

Patrick — Fri, 15 Jul 2016 16:11:56 GMT

Hi markkie,

Please try reinstalling the app. Please open the Application Drawer, find the Canon PRINT Inkjet SELPHY app, and then drag it up to the “Uninstall App” option.

Once uninstalled, please turn your phone off, wait 2 minutes and then turn your phone back on.

When the load starts back up, please go to Google Play to download and install the Canon PRINT Inkjet SELPHY app and select the Register Printer button to set up the app with your Canon printer.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

asmit — Wed, 23 Aug 2017 18:44:36 GMT

Me too. Both phone and printer connected to our spectrum account but phone is not finding printer. I have a Pixma MG7520 and an i phone that's a few years old. It keeps telling me to set up the LAN line but I have done that numerous times. Frustrated.

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

Scott-e-o — Mon, 28 Aug 2017 04:06:17 GMT

iPhone will not communicate with printer.

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

richy-rich81 — Thu, 19 Oct 2017 01:17:34 GMT

I have a MX492 printer

My wife and I have 4 android devices. We have been having intermittent problems with printer-device communication for months. We have unistalled the canon app and reinstalled it numerous times. Sometimes it works and sometimes it doesn't. We turn off the the printer and turn it on again. We turn off our device and turn it on again. Sometimes we get lucky and it works first time. Sometimes it wont work even after trying all of the above. I it a printer problem, an android problem or a WiFi problem?

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

Patrick — Tue, 21 Nov 2017 18:48:58 GMT

Hi richy-rich81,

There are a few issues that can cause what you are experiencing. It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

whynot — Tue, 12 Dec 2017 20:40:03 GMT

I'm having similar problems - anyone know a way to go back to earlier versions of the Canon app?

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

thubleau — Wed, 10 Jan 2018 09:40:14 GMT

I have the same problem.it is the app.i have to uninstall and then reinstall to get it to work once after that it fails again.Its not the printer.I have a pro 100 and a 7765 they both won't work

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

goldshep — Fri, 12 Jan 2018 21:52:03 GMT

This is how I fixed it for the Canon Pixma MX922 for my two Macs.

I can scan with the PC interface and the control panel on the printer. I had to enter my SSID and password manually as doing it with WPS did not work for my ATT router.

I was able to download necessary files for Macbook Pro 17" 2007 OS X El Capitan v 10.11 and Macbook Pro 15' 2017 OS X Sierra v 10.12.6. Received same error as seen here "Cannot communicate with printer" error.

I received a DVD with printer software with the printer but it did not contain what I needed just a link that opened a web page when I chose my OS for each Macbook. I bought an external optical drive for optical drive software since the 15" has no optical drive. You don't need the DVD, you can go to the below site.

I went to Canon's site using link from the DVD https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922?tab=drivers_downloads

I think Register Product here is required. Despite my registering it elsewhere this particular location seemed to make everything work wrt getting the right files and having them install without issue.

The site detected MACOS Sierra v10.12 (it also auto-detected correctly with my El Capitan Macbook Pro)

Click on Drivers & Downloads

Click Select on the three listed drivers

Select MX920 CUPS Printer Driver Ver 16.20.0.0

Download mcpd-mac-mx920-16_20_0_0-ea21_3.dmg

Select MX920 Scanner Driver Ver.19.1.0b

Download msd_-mac-mx920-19_1_0a-ea11.dmg

Select Optional ICA Driver Ver.4.0.0.a-ea11.dm

Download misd-mac-ijscanner5-4_0_0-ea19_2.dmg

Double click on each file and install them according to instruction

Go to System Preferences - Printers & Scanners

Click the + and add Canon MX920 series Bonjour Multifunction

Check Share this printer on the network

Turn Printer Sharing on

Click Sharing Preferences add Users if needed

Your installation should have placed files you need in the Canon Utilities folder

In IJ Scan Utility folder double click Canon IJ Scan Utility this is the new MP Navigator Ex from what I can tell.

The Canon IJ Scan Utility interface will open

Click to choose Product Name and change to Canon MX920 series Network (this got rid of the error unable to communicate) . If I left it as the default (Canon MX920 series I get the cannot communicate error)

You can now set your scanning preferences by double clicking Auto etc

Click OK on the message Scan by automatically selecting the settings......

The on-screen manual is less useful for settings info than the online manual.

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

thubleau — Wed, 31 Jan 2018 04:42:59 GMT

The solution is this.

Firstly I can say that Canon were no help and no one on the net could help me .

This is what i did.

Unfortunately you have to use a ethernet cable from the printer to your modem or router.

Change from wireless to lan setting on printer .

You will probably end up with an address like 192.168.1.95 .if you can make this a static address

restart your modem or router

restart your smartphone

Open the canon print app and search for printers and it should pop up straight away.

For some reason the wireless communication between the modem and the printer is flaky so use the lan setup and not the wireless.

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

thubleau — Wed, 31 Jan 2018 04:44:48 GMT

see solution below

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

thubleau — Wed, 31 Jan 2018 04:45:40 GMT

see the easy fix that I found in one of my posts 31/1/2018

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

denfren — Wed, 03 Feb 2021 13:00:02 GMT

I have a mx430 printer and the app on my android phone stopped communicating with it although the phone and printer were on the same wireless network. The problem was resolved when I shut down my vpn connection (cyberghost).