topic Re: Pixma Pro9000Mark II support code 1300 paper jam - how to clear in Professional Photo Printers

Pixma Pro9000Mark II support code 1300 paper jam - how to clear

sshuey — Sat, 17 Oct 2015 18:38:47 GMT

On my Pro9000 Mark II I get an error message that says I have a paper jam - support code 1300 - however there is no paper in the printer. I can't print and I can't clear the error message. How can I clear it or is this a service thing only? Thanks.

Re: Pixma Pro9000Mark II support code 1300 paper jam - how to clear

Patrick — Mon, 19 Oct 2015 13:26:46 GMT

Hi sshuey,

Please use the information on the following two web pages to clear the paper jam:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=26084

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=26083

If the 1300 error persists, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Pixma Pro9000Mark II support code 1300 paper jam - how to clear

sshuey — Mon, 11 Apr 2016 01:56:10 GMT

HI,

Please resend the link to the solution to the persisting paper jam issue.

Thanks,

Steve

Re: Pixma Pro9000Mark II support code 1300 paper jam - how to clear

Danny — Mon, 11 Apr 2016 14:03:50 GMT

Hi, sshuey!

We've rebuilt our website since we made that post, and some of the addresses have changed. Here are the updated links matching up with what Patrick posted last year:

https://support.usa.canon.com/kb/index?page=content&id=ART129606

https://support.usa.canon.com/kb/index?page=content&id=ART129605

Thanks for choosing Canon!

Re: Pixma Pro9000Mark II support code 1300 paper jam - how to clear

sshuey — Tue, 12 Apr 2016 23:58:33 GMT

It turned out that when I told the printer to clean the rollers it fixed itself. No error message after the rolling cleaning and seems to print fine. Thanks.

Re: Pixma Pro9000Mark II support code 1300 paper jam - how to clear

ken_dc — Fri, 25 Dec 2020 05:39:32 GMT

SSHUEY - this solution to persistent repeated Pixma Pro9000 Error 1300 worked for me too.

I was running that last of four Utility tests when I came across your post. All good.Thanks fpr following up. Ken_DC

Re: Pixma Pro9000Mark II support code 1300 paper jam - how to clear / problem resolved

ken_dc — Fri, 25 Dec 2020 05:42:42 GMT

SSHUEY - this solution to persistent repeated Pixma Pro9000 Error 1300 with zero paper paper in system worked for me too.

I was running that last Roller Clean process of the four Utility options when I came across your post. All good now. Its a noisy test... makes a lot of clacking, like somethings wrong. But worked for me when nothing else would.

Thanks for following up and saving my printer form the dumpster!
Ken_DC