topic Re: Print Studio Pro Problem in Professional Photo Printers

Print Studio Pro Problem

Sheila_c — Tue, 02 Feb 2016 05:20:24 GMT

Pixma Pro 10, Photoshop CS6- 64 bit, Windows 7 Pro-X 64, Print Studio Pro 2.0

I cannot get a CS6 image to show in Print Studio Pro, but it does show in CS5. I have the latest drivers, and the latest Print Studio Pro. All my software is up to date.

Anybody have any idea what the problem is?

Thanks,

Sheila

Re: Print Studio Pro Problem

jrhoffman75 — Tue, 02 Feb 2016 12:20:17 GMT

If you go into a folder called Canon Utilities and then Print Studio Pro click the app to install Print Studio Pro plugin.

Does it find Photoshop CS6?

Re: Print Studio Pro Problem

Sheila_c — Tue, 02 Feb 2016 14:54:49 GMT

Where is this folder "Canon Utilities" ? I could not find it. But I can open Print Studio Pro in CS6. It sees the name of the image,but it won't show the preview.

@jrhoffman75 wrote:
If you go into a folder called Canon Utilities and then Print Studio Pro click the app to install Print Studio Pro plugin.

Does it find Photoshop CS6?

Re: Print Studio Pro Problem

jrhoffman75 — Tue, 02 Feb 2016 15:07:31 GMT

Canon Utilities is in my Start Menu. But you can get to the PSP folder in C:\Program Files\Canon\Print Studio Pro.

If I understand you get the image showing in CS5 but not CS6? No image shows in the icon at bottom of page, just the file name? What file type?:

Re: Print Studio Pro Problem

Sheila_c — Tue, 02 Feb 2016 21:21:28 GMT

File type is .psd. The filename appears under the thumbnail.

There is not a "Canon Utilities" filder in C:\Program files\Canon\Print Studio Pro. But there is a folder called CNPSPPILR.lrdevplugin. Is this the same folder? In that folder there are 2 files: PSETUP.EXE, PSETUP[2.EXE. Is this what you mean? Should I click on them?

But isn't the fact that PSP opens in CS6 mean that PSP is installed?

And yes, in CS5, the proper image appears in the PSP window.

I tried various Photoshop files, and the same thing happens - they show in the PSP's preview window in CS5, but not in CS6. .

Re: Print Studio Pro Problem

jrhoffman75 — Tue, 02 Feb 2016 21:56:03 GMT

The Canon Utilities folder is in the Start menu.

Can you try a tiff or JPEG file in CS6 and see what happens?

You could call Canon support. 1-800-OK-CANON.

Re: Print Studio Pro Problem

Sheila_c — Tue, 02 Feb 2016 22:07:55 GMT

I tried both a jpeg and a tiff file, and neither would show in the preview window.

Canon Utilities is not in my Start menu. Must be under a different name.

Looks like I will have to call Canon. But thanks very much for trying!!

Sheila

Re: Print Studio Pro Problem

jrhoffman75 — Tue, 02 Feb 2016 22:13:13 GMT

If you get resolution please post; it might help others.

Re: Print Studio Pro Problem

Sheila_c — Tue, 02 Feb 2016 23:42:28 GMT

OK, I will. I won't be able to do that for a couple of weeks as I am actually living out of the country and it isn't always possible to call the States.