topic Re: Canaon Pro-100 ink tank full, printer says it is empty? in Professional Photo Printers

Canaon Pro-100 ink tank full, printer says it is empty?

jag-v8 — Wed, 25 Nov 2015 14:31:18 GMT

I have a Canaon PRO-100 that continually needs to be deep cleaned if I forget to do a print at least every day or 2 times a day, also it says ink tanks are empty even though they are FULL or nearly so, what is the problem, I have read that this is a known problem with Canon PRO-100's is there a solution?

Re: Canaon Pro-100 ink tank full, printer says it is empty?

ebiggs1 — Fri, 27 Nov 2015 16:19:35 GMT

I have never done that. I have two Pro-100's. Are you using real Canon branded ink? If not do so.

Re: Canaon Pro-100 ink tank full, printer says it is empty?

Michael — Fri, 27 Nov 2015 19:59:06 GMT

Hello.

Please ensure that you are using new, genuine Canon brand ink tanks. Refilled or 3rd party inks may not be detected properly.

If you are using genuine Canon brand inks and the issue persists, find more help at Contact Us.

Re: Canaon Pro-100 ink tank full, printer says it is empty?

jag-v8 — Sat, 28 Nov 2015 16:40:30 GMT

Put brand NEW Canon cartridge in 3 days prior, used it once or twice, next time I went to use it, it said it was empty, still full of liquid ink and sponge was full also, this is not the first time this has happened. I only use genuine Canon Ink.

Re: Canaon Pro-100 ink tank full, printer says it is empty?

ebiggs1 — Sat, 28 Nov 2015 17:15:15 GMT

Call Canon support. That is not normal.

Re: Canaon Pro-100 ink tank full, printer says it is empty?

jag-v8 — Sat, 28 Nov 2015 17:45:15 GMT

This time as the last, put new tank in and it says all is OK.

Re: Canaon Pro-100 ink tank full, printer says it is empty?

jag-v8 — Thu, 03 Dec 2015 14:51:20 GMT

My unit is out of warrenty, they don't care.

Re: Canaon Pro-100 ink tank full, printer says it is empty?

ebiggs1 — Thu, 03 Dec 2015 15:20:15 GMT

"... they don't care."

They will still help you. There is a point where every company has to stop "warranty" claims. But warranty or not Canon is one of the best for customer support. They will still help you.

If you call and get crumdungen, hang up and call back.

Re: Canaon Pro-100 ink tank full, printer says it is empty?

jag-v8 — Thu, 03 Dec 2015 16:39:20 GMT

just spent 35 minutes on the phone with Canon Support, no solutions offered other than, buy a new printer, take it in to canon service location where the basic charge is more than the cost of buying a new printer, or buy a non refundable non returnable print head that will cost more than 1/2 the price of a new printer and probabily won't fix the problem,so no real solution offered. So I guess that leaves only one solution,I will throw it away and buy a new printer.

Re: Canaon Pro-100 ink tank full, printer says it is empty?

jag-v8 — Thu, 03 Dec 2015 16:38:45 GMT

ebiggs1 Read my relply above