topic Re: No option to select Pro9000 Mark II printer in Print Studio Pro in Professional Photo Printers

No option to select Pro9000 Mark II printer in Print Studio Pro

pjscott51 — Sat, 14 Nov 2015 20:04:51 GMT

I'm running Win 10 Pro 64 bit. I have a Pro9000 Mark II and a Pro 10 installed. I have installed Digital Photo Pro 4 v 4.3.31.0 and Canon Easy-PhotoPrint v 4.5.0.

When I select Print Studio Pro 2.0.0 from DPP the only printer option is the Pro 10 the Pro 9000 doesn't display at all. This also happens with I try to print from PhotoShop 2015.

When I use the Easy-PrintPro I have the option to select either the Pro9000 Mark II and a Pro 10. But the Easy-PrintPro doesn't have the options that the Print Studio Pro has. I've tried uninstalling and reinstalling the Pro 9000 driver. When I delete the Pro 10 driver and try to print using Print Studio Pro I receive an error that no printer is installed.

I was having this problem along with a few other problems so I've installed a clean install of Win 10.

Is anyone one else having or have had this problem? Or, does anyone have an idea how to fix this problem?

Thanks,

Paul

Re: No option to select Pro9000 Mark II printer in Print Studio Pro

jrhoffman75 — Mon, 16 Nov 2015 14:31:06 GMT

Possible conflict between PSP and EPP? Did you try deleting EPP and just having PSP?

Re: No option to select Pro9000 Mark II printer in Print Studio Pro

ebiggs1 — Mon, 16 Nov 2015 14:39:01 GMT

"This also happens with I try to print from PhotoShop 2015."

If you have PS, why in the world do you want DPP or EPP? Dump them and learn how to use PS. It is all you need.

Re: No option to select Pro9000 Mark II printer in Print Studio Pro

Michael — Mon, 16 Nov 2015 15:51:13 GMT

Hello.

For the Pro9000 Mark II, the older version of Print Studio Pro would have to be used. Visit our website at www.usa.canon.com to download the 1.4.1 version in the Pro9000 Mark II download area.

If additional assistance is needed with this matter, find more help at Contact Us.

Re: No option to select Pro9000 Mark II printer in Print Studio Pro

pjscott51 — Mon, 23 Nov 2015 16:10:09 GMT

I called Canon and after some testing the Canon tech discovered that my problem was the Print Studio Pro 2.0.0 version was the problem. I reverted by to 1.4.1 and everything is fine now.

Thanks for the help,

Paul