topic Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues in Professional Photo Printers

Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

shumba411 — Mon, 07 Sep 2015 07:08:40 GMT

Hi,

Using Macbook pro,OS X 10.10.5, lightroom CC (2015.1.1), Photoshop CC 2015, Canon Print Studio Pro (1.4.1)

So i just recently purchased a canon pixma pro-100. The first issue i have is that i cannot open Canon Studio Pro from Lightroom becuase i keep getting the following message on attempt:

"A printer supported by this software is not found. Connect a printer supported by this software, and then install its driver.
Exiting Print Studio Pro"

Also, there is no option in photoshop to even open it up at all. When i try to print 13x19 prints borderless, i cannot. I keep getting a 1/4" border around the image.

Can anyone help me with these issues? Much apprectiated.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

ebiggs1 — Mon, 07 Sep 2015 13:32:07 GMT

First you don't really need PSP.

Second you have a setting in either LR or PS set wrong. In LR for instance you may have a stroke boarder set. Remove it.

And you may have the wrong paper size set in either LR, PS or the printer. They must match. And lastly you must tell the printer it is borderless. This is a settings issue in your software.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

jrhoffman75 — Mon, 07 Sep 2015 21:28:43 GMT

I had issues getting PSP to work with LR CC and PS CC on Windows machine. I emailed Canon and they told me where to manually isert the plugin.

Email them with your problem.

ebiggs1 is correct - you don't NEED PSP, but it does make getting all the "switches" in the correct position. Particulary important on a Mac. It is entirely different than Windows when it comes to the driver.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

shumba411 — Tue, 08 Sep 2015 04:15:49 GMT

Hi Ebiggs1,

So i went through all my settings and couldn't find the "stroke boarder":

OK, using lightroom in the Print module i went to "Page Setup":

I set up a custom paper size for 13x19....

Then i went to "Printer Settings":

In the 'Media & Quality" section i set to manual feed and photo paper....

I also have the following settings in the lightroom print module:

Where am i going wrong?

Thanks in advance for your help....

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

jrhoffman75 — Tue, 08 Sep 2015 11:09:47 GMT

Printing with a Canon printer on Mac is a challenge; nothing like Windows.

1. I am able to get PSP to work with LR, but not PS. Download the 8/21/15 file update from the canon support site.

2. Make sure in addition to installing the CUPS driver that you fron the IJ Network Tool in the Canon Utilities folder.

3. When you go to add the printer in System Preferences wait a while, some times a minute or two, for the system to find the IJ Printer. You want that, not the Bonjour version.

Once you do 2 and 3 you should now have a Borderless Printing option in the dropdown where Paper Handling shows in your screen capture.

I also select a paper profile in Color Management rather than Managed by Printer.

This is why you want PSP on a Mac

If that isn't working get back to us.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

ebiggs1 — Mon, 02 Nov 2015 14:59:32 GMT

"Where am i going wrong?

Thanks in advance for your help...."

I can't help with the Mac end but in LR there are a few things that need to be set correctly. You might want to check these also I choose Single Image in the Layout Style tab. Now the three settings are shown below .....

This sample shows a 8x10 but you could choose any size.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

shumba411 — Wed, 09 Sep 2015 03:41:09 GMT

Guys!

Thank you for the help. It worked... i have borderless working now. Turns out i didn't use the IJ Network tool to add the printer. Thats why PSP couldn't see the printer even though i added it through osx add printer. After i got that installed and added, PSP opened right up and i was able to print borderless. Going to test printing directly from LR and see what happens but for now i think i am good. Thank you all for the help and suggestions.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

jtho007 — Mon, 02 Nov 2015 02:13:31 GMT

Thanks for your reply. I don't use PSP, but I do use LR and PS. I had the same issue and your step 3 fixed my issue. The first one to come up is the Bonjour and when that is selected, you don't get the option for A3+ standard or borderless. It also does not give you the options to select the ICC profiles or many other features.

Since the Pro-100 is a professional printer, this should be in the instructions for installing the printer. I bet there are a lot of people who are missing functionality and don't even know it.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

ebiggs1 — Mon, 02 Nov 2015 15:03:04 GMT

"... this should be in the instructions for installing the printer."

That is a a Mac issue and not a Canon. It changes, or might change, with each OS that Apple comes out with. It can be very confusing.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

Vins — Tue, 10 May 2016 22:37:11 GMT

Just discovered this solution to this maddening issue, as well. VERY very frustrating. Wasted an entire afternoon on it.

Still cannot get my document in Pages to print landscape on this printer with A3+ size paper. Any suggestions? It works fine with 8.5x11" paper.

Thanks!

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

jrhoffman75 — Wed, 11 May 2016 10:49:44 GMT

If you are using IJ printer version (not Bonjour) go into File_>Page Setup window in Pages and select A3+ under Page Attributes.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

Vins — Wed, 11 May 2016 15:15:17 GMT

Did that. Layout is landscape. Still prints in portrait mode.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

jrhoffman75 — Wed, 11 May 2016 15:27:16 GMT

Maybe you also need to change page layout in the Pages software.

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

fbx333 — Fri, 28 Dec 2018 07:20:43 GMT

jrhoffman75 -- You are EXCEEDINGLY helpful here, but in this sentence:

"2. Make sure in addition to installing the CUPS driver that you fron the IJ Network Tool in the Canon Utilities folder."

What word is "fron" supposed to be please. Sorry if I'm extra-dense tonight.

fbx333

Re: Canon Pixma Pro 100 13x19 borderless & Canon Print Studio Pro Issues

jrhoffman75 — Fri, 28 Dec 2018 11:57:52 GMT

@fbx333 wrote:
jrhoffman75 -- You are EXCEEDINGLY helpful here, but in this sentence:

"2. Make sure in addition to installing the CUPS driver that you fron the IJ Network Tool in the Canon Utilities folder."

What word is "fron" supposed to be please. Sorry if I'm extra-dense tonight.

fbx333

Sorry- should be "run". If you are connecting wirelessly run the network tool.