topic Re: Pixma 9500 Mk II - Unused for 2 yrs in Professional Photo Printers

Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Tue, 29 Sep 2015 23:43:08 GMT

Finally got a stable enough set of time to get out my printer and do some printing only to find it prints 2-3 inks of 10.

I also find installing the drivers on Windows 10 hangs (cant discover the printer, although when it was plugged into the USB, Windows found it no problem). Thus making it a challenge to use the maintenance program.

Do I just need to replace the cartridges or is it FUBAR?

Thanks gang,

Reid

Re: Pixma 9500 Mk II - Unused for 2 yrs

jrhoffman75 — Wed, 30 Sep 2015 01:36:58 GMT

Head may need cleaning.

http://www.castleink.com/category/82/Cleaning-Clogged-Canon-Print-Heads.html?language=en

Re: Pixma 9500 Mk II - Unused for 2 yrs

ebiggs1 — Wed, 30 Sep 2015 13:23:32 GMT

"Do I just need to replace the cartridges ..."

Now really, did you need to ask that question? Of course you need new cartridges.

Did you check the Canon drivers page for Win 10 update? Do so.

Re: Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Wed, 30 Sep 2015 13:56:53 GMT

Thought so 😉

As to the Win 10 drivers, it hangs on install searching for the printer, then says it didn't find it

Re: Pixma 9500 Mk II - Unused for 2 yrs

ebiggs1 — Wed, 30 Sep 2015 14:20:52 GMT

First get a new "real" printer USB cabel. Next try a different USB port on your computer.

Re: Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Wed, 30 Sep 2015 14:28:40 GMT

Sorry forgot to mention, I've worked for Microsoft for 20 yrs and been in the industry for 34, so Iknow just a little bit about computers...I've already been through checking that as well, though. Thanks for the "help"

Re: Pixma 9500 Mk II - Unused for 2 yrs

jrhoffman75 — Wed, 30 Sep 2015 14:50:54 GMT

If I have trouble updating my Canon driver I uninstall the old driver. That has solved my problems.

Re: Pixma 9500 Mk II - Unused for 2 yrs

ebiggs1 — Wed, 30 Sep 2015 15:31:48 GMT

"If I have trouble updating my Canon driver I uninstall the old driver."

This is so true and MUST be done or there will be issues. Even for 20 year folks!

Re: Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Wed, 30 Sep 2015 19:16:04 GMT

This machine has never had anything of CAnon's installed

Re: Pixma 9500 Mk II - Unused for 2 yrs

jrhoffman75 — Wed, 30 Sep 2015 19:50:45 GMT

Was the printer already discovered by Windows when you went to install the driver?

Were you trying to install the 2.70 driver or the XPS driver?

Re: Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Thu, 01 Oct 2015 14:11:01 GMT

I didn't plug the USB in until prompted during the software install. It's the 2.7 driver. so it had not been discovered yet.

Re: Pixma 9500 Mk II - Unused for 2 yrs

jrhoffman75 — Thu, 01 Oct 2015 14:22:53 GMT

Give the Canon help line a call. I have always found them responsive and helpful. They can sort out the driver install problem.

Re: Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Sat, 03 Oct 2015 12:29:27 GMT

Success. Soaking the head in warm water 1/2" deep and then replacing the cartridges did the trick.

Meanwhile, I scored a NEW IN BOX Mark II 9500 for the cost of cartridges and print head...so all in all, I now have 2 great printers, the new one will sit in the closet in the box until I need the parts

Thanks gang

Re: Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Sat, 03 Oct 2015 12:33:08 GMT

BTW, I installed the drivers on a different laptop (win 8.1) no issue. Will debug the Win 10 issue shortly.

Re: Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Sat, 03 Oct 2015 13:54:51 GMT

So now I'm getting "Start after opening the image you want to print" when I go to start PSPro...

Re: Pixma 9500 Mk II - Unused for 2 yrs

jrhoffman75 — Sat, 03 Oct 2015 15:02:43 GMT

Not sure I fully understand what you meant to say, but you do need to have an image selected in PS or LR before you select PSP.

Re: Pixma 9500 Mk II - Unused for 2 yrs

reidlowe — Sat, 03 Oct 2015 15:12:35 GMT

Again figured this one out shortly after. I went to the EOS 60D downloads found the full install of PS and that solved the problem. The PSP install on the printer driver page wasn't complete