topic Ink levels in Professional Photo Printers

Ink levels

bklynmyke — Fri, 11 Sep 2015 20:17:31 GMT

Why won't my pc show me my ink levels for my pro9500 mark II? I just switched from a mac to a pc and I just put in the setup cd-rom and it seemed like everything worked fine except when I click on the spot to check ink levels I just get a message that says it can't check the ink levels. They are official canon ink cartrages and I know I'm out of ink only I don't know which color. Why won't it show me my ink levels? Any help would be greatly appreciated. Thank you for your time.

Re: Ink levels

jrhoffman75 — Sat, 12 Sep 2015 10:54:30 GMT

Make sure all your software is up to date and try using Canon My Printer to check level.

Re: Ink levels

ebiggs1 — Sun, 13 Sep 2015 13:25:57 GMT

When you open the ink try door doesn't the empty ink cartridge blink? I believe it does. You don't need the computer to tell which one is empty.

Also check you have a bi-directoinal USB cable. You need a real Printer USB cable and not just some off the wall USB.