topic Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" .. in Professional Photo Printers

Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jjshotme — Fri, 31 Jul 2015 17:57:06 GMT

I am suddenly getting the error message on my Canon Pixma Pro 100 printer saying "paper tray needs to be filled" when there is paper loaded. This is happening only on 13x19 sizes. The printer works just fine for smaller. I have printed a lot of 13x19 sheets in the past with no problem.

I've tried replacing ink cartridges, cleaning, making sure all doors and trays are in appropriate places, restarting the printer, restarting the computer,etc....

not sure what else to do. Thank you for any help and suggestions.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jrhoffman75 — Sat, 01 Aug 2015 00:56:57 GMT

I have found that the printer can be temperamental when loading the manual paper tray. Be absolutely sure that the paper is seated all the way.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

ebiggs1 — Sat, 01 Aug 2015 03:29:13 GMT

"I've tried replacing ink cartridges, cleaning, making sure all doors and trays are in appropriate places, restarting the printer, restarting the computer,etc...."

And you found none of that worked? That is because jrhoffman is correct. Make sure the large paper is correctly and fully loaded.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jjshotme — Sat, 01 Aug 2015 07:18:12 GMT

Thanks much....I've also done this ....the paper is seated properly and filled properly. I've printed many large sheets in the past with no problem. Not sure why I suddenly am having an issue.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jrhoffman75 — Sat, 01 Aug 2015 10:34:34 GMT

If you have a shop vac try blowing out the feed area in case maybe something is in there. If indeed paper is inserted correctly then I would guess it's a printer mechanical failure.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jjshotme — Sat, 01 Aug 2015 14:40:51 GMT

Thank you. That's a good idea.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

merrymary247 — Mon, 03 Aug 2015 19:08:55 GMT

What kind of paper is it? Have you checked to make sure you have it loaded in the correct tray? Before you press print, check to see whether the rear tray or manual feed is selected as the paper source.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jjshotme — Mon, 03 Aug 2015 19:15:33 GMT

It is a professional luster paper....same as the one I have used in the past. I've correctly loaded. Haven't had a chance to try the shop vac yet....been slammed with clients....will let you know if that works.

Thank you for the suggestions though

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

merrymary247 — Mon, 03 Aug 2015 19:38:32 GMT

I'm not saying you don't have the paper loaded in the printer correctly, Im saying to double check the paper source to make sure it matches the tray you have it loaded in from your software before you print.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jjshotme — Tue, 04 Aug 2015 05:27:22 GMT

oh, yes...done that too. Thank you.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

KataGarcia — Sun, 13 Dec 2015 23:58:22 GMT

I'm having this issue too. I've had no problem printing letter size, but when trying to print 13x19 (From my MacBook Pro, Adobe Illustrator) it gives me "The paper tray needs to be filled" dialogue. In fact, it didn't even give me the option to select 13x19 (or A3+, Super A3) I've had to try and manually input the information.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jrhoffman75 — Mon, 14 Dec 2015 02:38:02 GMT

Which 13x19 paper are you trying to load in Rear Tray?

Will it load OK as a single sheet?

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

KataGarcia — Mon, 14 Dec 2015 03:30:03 GMT

Actually we may have figured it out. We were misinterpreting the "Rear Tray" and the "Manual Tray." We assumed the "Rear Tray" was the tray that was all the way in the... rear. And the Manual must have been the top loading tray. But the top loading tray seems to be the 'rear' tray.

I had to move onto other work, but I'll let you know if we still have issues.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jjshotme — Mon, 14 Dec 2015 16:31:19 GMT

I never did figure out the problem.....just gave up after way too much time being spent. I have used the printer on large 13x19 sheets many times before and then suddenly had this issue. I loaded properly, ink was filled, etc.... (It worked in the past). I am really disappointed that it stopped printing the large sheets. I usually use print labs and this is the sort of thing that drives me to that....the time and money spent is just too costly.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jrhoffman75 — Mon, 14 Dec 2015 16:42:57 GMT

jj. Did you try calling the Canon support line? I have always found them very helpful.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jjshotme — Mon, 14 Dec 2015 19:09:53 GMT

No I wasn't able to find one....when I have time to revisit this problem, maybe I will try to find the number. It's been months now and I kind of just resolved myself to not ever figuring it out. Thank you!

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

Mykolas — Mon, 14 Dec 2015 19:40:58 GMT

Hi jjshotme!

Our award winning all-American technical support team can be reached by calling 1-800-OK-CANON (800-652-2666), Monday through Friday, 10 AM to 10 PM ET.

Re: Canon Pixma Pro 100 printer "The paper tray needs to be filled" ..

jjshotme — Mon, 14 Dec 2015 20:41:54 GMT

THANK YOU!