topic Re: PRO-100 GETTING SUPPORT CODE 5400 in Professional Photo Printers

PRO-100 GETTING SUPPORT CODE 5400

view3dtv — Mon, 27 Jul 2015 01:46:45 GMT

Have printed a whole 5 photos last year when got printer. now project is a go . fire up printer get support code 5400. printer making banging noises. print head not coming to center when i open printer for access.

no paper etc is in the printer.

cant believe its dead after 5 prints.

caling tech support monday, hopefully we will get instant action.

put canon slr purchase on hold till we see how this is handled.

Re: PRO-100 GETTING SUPPORT CODE 5400

tommcana — Mon, 27 Jul 2015 09:12:33 GMT

It's working or not?

Re: PRO-100 GETTING SUPPORT CODE 5400

jrhoffman75 — Mon, 27 Jul 2015 10:21:38 GMT

5400/P06 - Orange and green light blinking 6 times

Description:

A service error has occurred.

Resolution:

Turn off the printer.
Disconnect the power cable.
Open the printer cover.
Check for any orange protective tape or white polystyrene and remove if necessary.
Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
Close the cover.
Reconnect and turn on.

Re: PRO-100 GETTING SUPPORT CODE 5400

view3dtv — Mon, 27 Jul 2015 20:10:56 GMT

jrhoffman> thanks for the reply but already checked and still no go, remember also I had already printed some photos..

Re: PRO-100 GETTING SUPPORT CODE 5400

jrhoffman75 — Mon, 27 Jul 2015 20:24:24 GMT

Sorry i can't be of more help. I know you said you printed a while ago; not knowing how printer is situated figured perhaps something might have fallen into it.

I have found the Canon telephone help line a great resource.

Re: PRO-100 GETTING SUPPORT CODE 5400

view3dtv — Sun, 09 Aug 2015 06:47:07 GMT

Talked to support they determined circuit board is blown. Wow after only 5 printouts!

Canon wont honor the warranty because it was bought from an ebay seller. Doesnt matter it was new and sealed. Be interesting to see what squaretrade will do next.

I've now taken Canon OFF our approved purchase list company wide. Will recommend same to our clients.

Looks like for cameras its Nikon, Panasonic, and Sony etc.. for now on... Printers and other products will be purchased from other vendors from now on. I'm curious about the new epson printers that come with bottles of ink...

i've also noticed lots of comments online with people having various issues with this printer.