https://community.usa.canon.com/t5/Professional-Photo-Printers/Installing-imageProGRAF-Pro-310-bad-experience-Need/m-p/598825#M19582 <P>See the FAQS section on the support site:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2026-06-12 at 08.05.26 AM.png" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/76230i83EDC632C5C33C31/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2026-06-12 at 08.05.26 AM.png" alt="Screen Shot 2026-06-12 at 08.05.26 AM.png" /></span></P> Fri, 12 Jun 2026 12:06:44 GMT jrhoffman75 2026-06-12T12:06:44Z https://community.usa.canon.com/t5/Professional-Photo-Printers/Installing-imageProGRAF-Pro-310-bad-experience-Need/m-p/598814#M19580 <P>The Mac installation process winner: Steve 1, Printer 0, but it took a lot of fighting. Truly awful documentation and installation software. I won't bore you with the details, but I ended up with the AirPrint driver and only until I added the printer by IP address instead of Bonjour was the Canon driver used. I spent over 3 hours fighting with it before I was finally satisfied that things were set up properly.</P> <P>Canon, you need to write a complete installation guide and put a hard copy in the box or at least a QR code that lets me download it. You need to document how to fix or work around speed bumps and give a stern warning about making sure to check that the correct driver is in use. Need to document how to tell if driver is installed on the machine, too. There's no excuse for such poor documentation.</P> Fri, 12 Jun 2026 06:58:57 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/Installing-imageProGRAF-Pro-310-bad-experience-Need/m-p/598814#M19580 sfogel2 2026-06-12T06:58:57Z https://community.usa.canon.com/t5/Professional-Photo-Printers/Installing-imageProGRAF-Pro-310-bad-experience-Need/m-p/598820#M19581 <P>Greetings ,</P> <P>Instead of struggling, I suggest you contact support.&nbsp; 1-800-652-2666.&nbsp;</P> Fri, 12 Jun 2026 10:40:30 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/Installing-imageProGRAF-Pro-310-bad-experience-Need/m-p/598820#M19581 shadowsports 2026-06-12T10:40:30Z https://community.usa.canon.com/t5/Professional-Photo-Printers/Installing-imageProGRAF-Pro-310-bad-experience-Need/m-p/598825#M19582 <P>See the FAQS section on the support site:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2026-06-12 at 08.05.26 AM.png" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/76230i83EDC632C5C33C31/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2026-06-12 at 08.05.26 AM.png" alt="Screen Shot 2026-06-12 at 08.05.26 AM.png" /></span></P> Fri, 12 Jun 2026 12:06:44 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/Installing-imageProGRAF-Pro-310-bad-experience-Need/m-p/598825#M19582 jrhoffman75 2026-06-12T12:06:44Z