topic Re: imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte in Professional Photo Printers

imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

bjmin27 — Tue, 18 Nov 2025 17:44:54 GMT

Hi,

I recently purchased a second hand Canon Pro 1000. I previously had a Canon Pro 300 and was having no issues with software, colours or anything printing on Canon Pro Platinum Glossy paper.

I picked up the Pro 1000, got it home, ran all of the maintenance options I could. Replaced the waste cartridge also. It printed everything fine for all of the tests.

I used Canon Professional Layout to print, and I always match the paper properly. I haven't changed any settings really apart from the correct printer choice, and paper choice.

It prints fine on Matte paper, however when I use Pro Platinum Gloss the colours are all off, like ghost - chrome effect.

I have tried so many different things, choosing no ICC profile, printing directly from Lightroom, trying to print choosing matte paper when its gloss, I have tried everything I could think of. I reset the printer, re-installed the software for Canon - I can't get this ghosting looking colours on glossy paper to go away

All of the ink levels are fine, no warnings anywhere, all maintenance done.

Please help with some suggestions if possible or potential fixes. I'm at a loss. Am I double profiling - I can't see how as I have not changed my methods at all and tried even disabling ICC profiles.

Re: imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

Patrick — Tue, 18 Nov 2025 19:01:37 GMT

Hi bjmin27,

What version of Windows are you using?

If you are using a Mac, what version of the macOS is installed?

Are you using your PRO-1000 wirelessly? If so, please try installing the Canon PRINT app on your phone and print an image using that app. Does the issue persist?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

PF2605 — Thu, 28 May 2026 08:12:42 GMT

"It prints fine on Matte paper, however when I use Pro Platinum Gloss the colours are all off, like ghost - chrome effect."
Could you ever fix this?
I have a brand new 1100, matt is fine but gloss looks aweful.

Re: imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

Danny — Thu, 28 May 2026 12:20:18 GMT

Thanks for joining the conversation, PF2605! We'd love to find a solution to this, too, and to help us do that, please answer the questions Patrick asked above.

Hope to see your reply soon!

Re: imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

PF2605 — Sat, 30 May 2026 17:19:57 GMT

Hi Danny,

thanks for trying to help.

What version of Windows are you using?
Win11 25H2

Are you using your PRO-1100 wirelessly?
No, via Ethernet

Paper: Hahnemühle "Photo Glossy 260"

AM1X + ICC Profile from Hahnemühle website for the PRO-1100 and their "Photo Glossy 260" Paper

Software: Canon Professional Print & Layout

I’ve attached a scan of a print on "Photo Glossy 260" paper and a scan of a print on cheap office paper for comparison (with the "Plain Paper" option in "Canon Professional Print & Layout").

On the print on "Photo Glossy 260" the colors look extremely unnatural and washed out, with strong yellow‑orange and cyan color shifts. Also visible banding, especially in the grass and building areas.

Re: imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

PF2605 — Sat, 30 May 2026 18:41:09 GMT

I started another test because I thought the Hahnemühle ICC profile might be the cause.

However, I’m seeing the same problem with the Canon paper. I used the A3 sample paper that came with the printer (Canon Photo Paper Pro Luster).

I selected the media type and ICC profile according to the instructions on the package.

Unfortunately, the result still looks terrible.settings for Canon Photo Paper Pro Lusterprint on Canon Photo Paper Pro Lusteroriginal picture

Re: imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

PF2605 — Sun, 31 May 2026 11:56:36 GMT

After countless tests with papers and ICC profiles, I finally found the problem.

A nozzle check showed that the Canon wasn’t printing any PBK or CO. A cleaning cycle fixed it, and now the prints finally look good.

I feel pretty stupid for not thinking of that right away. 😣

Re: imagePROGRAF PRO-1000 Colour issues on glossy paper, OK on matte

PF2605 — Sun, 31 May 2026 12:23:43 GMT

Unfortunately, it looks like the problem wasn’t actually fixed by the nozzle cleanig.

I printed an image and after about 90% of the print, black (PBK) dropped out again.

Another nozzle check confirmed it: PBK and CO weren’t being printed anymore.

I will try the "intensive cleaning" but then I’m slowly running out of ideas.