topic Re: Support Code 5B00 in Professional Photo Printers

ImageProGraf Pro-300 Support Code 5B00

Zamagod — Sat, 29 Jun 2024 20:01:52 GMT

Good Day, i need help with my printers. They all have support code 5B00 (Ink absorber full) how to fix it

Re: Support Code 5B00

Stephen — Wed, 22 May 2024 12:29:43 GMT

Hello!
So that the Community can help you better, we will need to know more information:
• What exact model printer(s) are you using (usually on the top or front of the unit)?
• Which version of Windows or macOS are you using?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: Support Code 5B00

stevehead — Sat, 29 Jun 2024 19:55:02 GMT

I have a Canon ImageProGraf Pro-300 and I now have the dreaded 5B00 Support Code and the printer has stopped. Four questions:

1. How can I empty or clean the ink absorber

2. How can I gain access to the ink cartridges when the printer has stopped and they are resting in their 'home' position over to the right?

3. Is there a service center that can 'restore' the ink absorber to it's original condition?

4. Is there a way to perform this cleaning by the owner?

I have printed over 7,000 pages in a year and a half, which worked perfectly until it stopped. I know I am out of warranty.

Let me know your thoughts and ideas.

Thank you

Steve

Re: Support Code 5B00

colaidian3 — Thu, 20 Feb 2025 00:16:56 GMT

same here. i have decided that canon is no longer a company i will deal with.

Re: Support Code 5B00

Hector — Wed, 07 May 2025 16:16:25 GMT

Hello,

The error would point to a problem with the waste ink absorber. The code will mean it is full, or the printer needs service. You can purchase a replacement waste ink absorber from our parts department at 1-866-481-2569. Unfortunately, we do not have service centers that work on this model, but you can check for any third-party office equipment/printer repair in your area.

Re: Support Code 5B00

stevehead — Sun, 23 Nov 2025 01:30:27 GMT

I purchased a new Imageprograf Pro-300 and the error message is the code 1700 which is the ink absorber is almost full. I have printed 5700 pages so far. There is no consumer serviceable method to replace the absorber. Since on my earlier printer reached the ink absorber full message, which halts all printing. I would like to be proactive to resolve this issue before it fills up. I am curious how others are dealing with this issue.

Re: Support Code 5B00

tps — Tue, 10 Mar 2026 17:46:21 GMT

3/10/2026

Just called that number; I was then sent to five additional numbers and 1. did not get a part number. 2. did not find where I could purchase the part. A video on-line suggested one can clean the pads but cautioned it would take a week to dry them completely. SEND ME A PART NUMBER!!!!!