topic Re: ImageProGraf Pro-1100 Stopped Printing including not printing LAN Settings in Professional Photo Printers

ImageProGraf Pro-1100 Stopped Printing including not printing LAN Settings

davidarosen — Wed, 15 Jan 2025 06:25:37 GMT

On my Second printer since December. (First one defective and replaced by Canon). First one printed one page and then stopped. Customer Support walked through wiht me and it wouldnt event print the LAN settings from printer menu, on printer. Returned as Defective and got new Printer in December

After successfully printing 20 or so letter glossy luster 8.5x11's photos over last week or two, printer will NO LONGER PRINT jobs. AND WILL NOT PRINT LAN Settings.

Using LRC, latest version, and LRC print pushes to Canon Printer Queue and acts like it printed. Same lack of printing from Canon Professional Print SW. Checked print queue, nothing there. the LRC and Canon PPL SW queue gets filled and jobs disappear like they are completed.

- Restarted computer twice

- uninstalled and reinstalled driver software (windows 11). and then restarted computer again.

Went to Printer menu on Printer, asked it print LAN Settings, it says ready to print... printing... and nothing happens.. SAME AS FIRST PR:INTER. Tried again.. nothing.

HELP. Will Call Support tomorrow, but NOT HAPPY. FRUSTRATED after spending 3 hours to troubleshoot. Any suggestions? Fool Me ONCE, Shame on me... Fool ME twice, Shame on you.

Re: ImageProGraf Pro-1100 Stopped Printing including not printing LAN Settings

rsilber — Wed, 15 Jan 2025 16:44:16 GMT

I hear your frustration, and your pain. This almost sounds like a print driver issue. For the sake of troubleshooting, why not try downloading Qimage and use the trial, see if you’re more successful.

Re: ImageProGraf Pro-1100 Stopped Printing including not printing LAN Settings

davidarosen — Wed, 15 Jan 2025 18:14:51 GMT

rsilber, i tried different programs from computer, Photoshop, Canon Professional Print, Lightroom Classic, Windows Print Test Page, etc. Didnt work. What is indicative of hardware problem is the inability to print, on the printer, from the printer panel, the LAN Settings details on paper. It says printing and then nothing happens, and then "Ready to Print" but nothing turned on or sucked in paper. Nozzle Check works and prints.. Canon Engineers are looking into it according to printer customer support. Thanks for consideration.

Re: ImageProGraf Pro-1100 Stopped Printing including not printing LAN Settings

GregC1 — Sun, 19 Jan 2025 01:58:16 GMT

I just ran into what sounds like the same problem. Information was sent to the printer... it said it was printing, but nothing was happening. It was not a driver issue. This was confirmed by connecting a computer that was previously working (was not plugged in at the time the problem occurred). The same thing happened when hooking up the 2nd computer to the printer. The solution was to go to the LAN settings on the PRO1100 and disable the wired LAN, then turn it back on. Problem solved.

Re: ImageProGraf Pro-1100 Stopped Printing including not printing LAN Settings

FurmanPhoto85 — Sat, 15 Mar 2025 04:53:43 GMT

I wish this worked for me! Am having the exact same problem but followed the LAN instructions and it's still not working.

Any other ideas from Canon support?

Re: ImageProGraf Pro-1100 Stopped Printing including not printing LAN Settings

JoseAlfonso — Fri, 23 May 2025 05:31:25 GMT

Mine did this from the beginning from the beginning. I would hit print in Photoshop and the printer would say that it was printing, but nothing what happen. Then I turned off the printer and turned it back on and that’s solved the problem. I haven’t printed another photo since, but I’m hoping that took care of it for good.

Re: ImageProGraf Pro-1100 Stopped Printing including not printing LAN Settings

thecsman — Fri, 23 Jan 2026 12:37:29 GMT

My solution is similar to GregC1's:

Disable all connectivity settings in LAN options (wi-fi, direct, LAN).
Send a print job to the 1100.
Confirm the job fails with ERROR.
Re-enable the connectivty method you are using, in my case, it is wi-fi.
Resume the printing job.
Confirm printer responds and starts printing.