topic Re: imagePROGRAF PRO-300 has error 5100 and cannot clear in Professional Photo Printers

imagePROGRAF PRO-300 has error 5100 and cannot clear

bampolsk — Thu, 11 Dec 2025 14:33:44 GMT

OS: MacOS Sequoia 15.7.2

Printer ProGRAF Pro-300

I recently moved to Israel and transported my Pro-300. Since arriving, I consistently get error 5100. The recommended clearing steps do not work. I do not see any obstruction in the device. However, when the printer is turned on, the ink carriage does not move to the center as it did before I moved. The power light is flashing.

Recommendation for path forward? Thanks.

Re: imagePROGRAF PRO-300 has error 5100 and cannot clear

Patrick — Mon, 15 Dec 2025 20:14:14 GMT

Hi bampolsk,

The 5100 error can be caused by a paper jam or foreign object inside of your printer.

To check for this, please follow all of the steps provided on this page from the manual:

PRO-300 series > List of Support Code for Error > Paper Jams

This error can also be caused by a smudge on the encoder. Please follow the steps provided in this article to clean the encoder inside of your PRO-300:

Cleaning the Encoder (Timing) Strip - PRO-300

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-300 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: imagePROGRAF PRO-300 has error 5100 and cannot clear

bampolsk — Mon, 22 Dec 2025 15:39:21 GMT

After receiving the above response to my query, I looked at the printer again and can report that it simply does not look right. I'm attaching a photo showing the internal of the printer with an odd appearing thick grey belt and the information block (external)brian's imagepro-300

Please review and let me know what you think is the solution. If it needs to go to a dealer for repair, can you please direct me to a Canon service support center in Israel (preferably in the Tel Aviv area).

Thanks,

Brian Ampolsk