topic Re: Pixma PRO-100 - Color not matching screen in Professional Photo Printers

PIXMA PRO-100 - Color not matching screen

KristiS — Mon, 08 Dec 2025 13:38:30 GMT

Hi all! I have a PRO-100 that I've had for many years. This one document I'm trying to print refuses to print correctly. (Windows 11 - Microsoft WORD). This is being printed on plain paper. I've tried the "clogged head" test page and it comes out fine. Any suggestions? This picture is a comparison taken with my phone so the quality isn't great, but you get the idea of what is happening. I am not very tech savvy, so be gentle.

Thanks for any help!

Re: Pixma PRO-100 - Color not matching screen

jrhoffman75 — Mon, 08 Dec 2025 13:17:26 GMT

Is this the only photo that has a problem?

Does it print correctly in other software like the Windows Photo app?

Re: Pixma PRO-100 - Color not matching screen

shadowsports — Mon, 08 Dec 2025 13:37:06 GMT

The magenta cast could be a color management issue.

Re: Pixma PRO-100 - Color not matching screen

KristiS — Mon, 08 Dec 2025 16:05:05 GMT

It prints correctly from Window Photos. I did try to print something from Adobe and it did the same thing. It's like it doesn't recognize the cyan colors when printing from those programs.

Re: Pixma PRO-100 - Color not matching screen

jrhoffman75 — Mon, 08 Dec 2025 16:36:07 GMT

Can you post a screenshot of your print settings in Adobe?

Re: Pixma PRO-100 - Color not matching screen

KristiS — Mon, 08 Dec 2025 21:40:33 GMT

First, thank you for your help!!!

These are the 3 tabs I have. Note that I have not changed ANYTHING except plain/photo paper pulldown, depending on the project I'm printing, so unless something changed in an update that I'm unaware of...

Re: Pixma PRO-100 - Color not matching screen

jrhoffman75 — Mon, 08 Dec 2025 21:54:11 GMT

This is the Canon printer driver. How are you adjusting the settings in the Adobe software. Was there a recent Adobe update?

Re: Pixma PRO-100 - Color not matching screen

KristiS — Mon, 08 Dec 2025 22:50:27 GMT

As far as I know, yes. This is the current Canon driver. When in Adobe, I hit print, this comes up, I select the proper printing device (Canon), and it gives me the above. Like I said, I've never changed anything except the type of paper I'm using (ie, photo vs plain). Did Adobe update? I have no idea....

Again, I absolutely appreciate you trying to help me! I'm sorry I can't help you more.

Re: PIXMA PRO-100 - Color not matching screen

SignifDigits — Tue, 09 Dec 2025 04:18:07 GMT

I've not typically used plain paper but anytime I would print a photo on photo paper I would choose the "Photo Printing" option on the "Quick Settings" tab and "High" quality on the "Main" tab. That said, I cannot understand the magenta tint and worry that these changes may not fix that. You might try lying to the printer and tell it you are using glossy photo paper and see if that helps as well. I recall another poster recently having color issues with the rear tray of their printer. If you can use the top tray that might be something to try as well.

Re: PIXMA PRO-100 - Color not matching screen

SignifDigits — Tue, 09 Dec 2025 11:57:29 GMT

Since CMYK uses magenta and cyan to make blue and you seem to have magenta, perhaps you should look into the cyan. Would you please also post your Maintenance tab?

Re: PIXMA PRO-100 - Color not matching screen

KristiS — Tue, 09 Dec 2025 14:14:34 GMT

Hmmm....

Why, then, would it print correctly from the Windows Photos app?

And, I do print from the front tray. That being said, the above shows being fed from "Rear Tray", but the choices are "Rear Tray" and "Manual Feed" which changes the picture. I am currently using what is called the "Rear Tray" even though it is the top (front) one.

Re: PIXMA PRO-100 - Color not matching screen

KristiS — Tue, 09 Dec 2025 14:16:07 GMT

Re: PIXMA PRO-100 - Color not matching screen

SignifDigits — Tue, 09 Dec 2025 14:52:12 GMT

Good point. I admit to grasping some straws here. I would want to

1) Check ink cartridge status from the Maintenance tab. Again, doesn't explain the difference, just a check. Sometimes a nearly empty cartridge will look ok on the test print. Looks to me like cyan is the most likely one to focus on.

2) Ensure you have the latest printer driver (though I think you may have said you already did that), and any updates to the apps as well. And your OS updates as well. That will take a visit to Canon and the printer site, Adobe SW site, and MS site for Word. (don't know if you said what OS but Apple or Windows Update.)

3) Try the quality and photo settings in Word and print to .pdf files to save color and ink. You may get a perfect pdf and then not be able to print it out successfully. That would narrow it down to the RBG to CMYK conversion as the issue (and we may already be there). That is likely a driver problem of some kind.

4) I see an option to manually adjust the color. You may be able to do something there that would ensure that your cyan if nothing above solves this for you.

5) A call to Canon support would likely ask you to investigate all of the above, so best that you do that before you call, I think.

Re: PIXMA PRO-100 - Color not matching screen

jrhoffman75 — Tue, 09 Dec 2025 14:58:08 GMT

Confusing terminology by Canon. Front tray is the rarely used CD tray.

Re: PIXMA PRO-100 - Color not matching screen

KristiS — Tue, 09 Dec 2025 14:58:30 GMT

Thank you so much for your advice! I will try to do those things.

You mentioned the Manual Adjust Color option. I tried that and it's looking for a .ICC file. I did a search of my hard drive and found ZERO .ICC files, so... 🤷‍♀️

Re: PIXMA PRO-100 - Color not matching screen

SignifDigits — Tue, 09 Dec 2025 15:40:55 GMT

The maintenance tab has a button to go to the Canon site and mentions some .ICC files might be there.

Re: PIXMA PRO-100 - Color not matching screen

stoneyjb — Thu, 18 Dec 2025 14:22:35 GMT

I am having the exact same problem. I have yet found a solution!

Re: PIXMA PRO-100 - Color not matching screen

KristiS — Thu, 18 Dec 2025 14:43:22 GMT

So... I have no idea what I did, but it now works. 🤦‍♀️

I did reboot. Maybe???

Ya gotta love technology!

Thank you all for you responses in trying to help me!

Re: PIXMA PRO-100 - Color not matching screen

SignifDigits — Thu, 18 Dec 2025 15:17:42 GMT

SO glad it works! Thanks for coming back and letting us know. Wish we knew the reason for stoneyjb who is having the same problem. Taking a stab at some guesses for them:

1) I notice there were MS 365 updates released on 12/9 and 12/16. Hopefully those got downloaded automatically for you and reboot fixed a problem in Word.

2) Go to the printer support page at https://www.usa.canon.com/support/p/pixma-pro-100?srsltid=AfmBOoro15YJbaZn5saQLl9smubNdxPkxwyuw89-UCRTYAdG9GdwYS89. Make sure your the firmware for your OS and drivers are up to date.

3) Be sure your OS updates are current.

4) If none of the above are useful, then I'd fall back to my 12/9 post for troubleshooting, then calling Canon.

Re: PIXMA PRO-100 - Color not matching screen

stoneyjb — Sat, 20 Dec 2025 02:24:36 GMT

I have update both the firmware and software but it still show the same results. I have a printer test photo. The same results.