topic Re: Pro-1100 major issue: banding and ink cutting out in last 1-inch of image in Professional Photo Printers

Pro-1100 major issue: banding and ink cutting out in last 1-inch of image

ChrisJordan — Thu, 13 Nov 2025 14:59:35 GMT

Hi guys, I am a recent Pro-1100 purchaser, and a 25-year professional photographer and digital printer. I am having an issue with my Pro-1100 w/ Mac Monterey + Canon PPL software. It looks like the black channel and possibly others are partially cutting out about 1 inch from the end of the image, leaving a pale banded section in the last inch of the image. It doesn't happen every time, only on images with higher ink density, in both B&W and color mode. I have experimented with every possible combination of head cleanings, calibrations, uni-directional printing, high quality versus highest quality, changing media, changing ink cartridges, printing from PS instead of Canon PPL, etc., wasting a lot of $$ in ink and paper in the process. Nothing solves it. It is not a clogged nozzle because nozzle checks show that all the nozzles are working fine, and there is no banding anywhere else on my prints. I also notice that the paper feed tends to slow down and stall out a bit right at the end of the print, which is also when the banding/dropout occurs. Does anyone know if Canon is actively working on this, to hopefully solve it with a firmware update?

Re: Pro-1100 major issue: banding and ink cutting out in last 1-inch of image

ChrisJordan — Fri, 14 Nov 2025 21:40:22 GMT

Hey is there anyone from Canon who reads these? How can I contact Canon and talk to someone? My business relies on this printer and it is causing me huge problems here. Thank you for any help.

Re: Pro-1100 major issue: banding and ink cutting out in last 1-inch of image

ChrisJordan — Sat, 15 Nov 2025 15:19:34 GMT

Tried going through the whole process of creating custom media and adjusting media feed using the media configuration software. Same problem persists. Banding in the last 1-2 inches of the print, rending them unusable. Incredibly frustrating, especially to be getting NO response from Canon.

Re: Pro-1100 major issue: banding and ink cutting out in last 1-inch of image

ChrisJordan — Sun, 16 Nov 2025 15:36:08 GMT

Reinstalled drivers, firmware, and all software, didn't solve. The banding issue occurs with all types and sizes of media. Appears to be the gray channel cutting out about 2 inches from the end of every print, leaving a pale patch and banding artifacts in the last inch or so of every print. Otherwise no banding or other problems anywhere in the prints.

Re: Pro-1100 major issue: banding and ink cutting out in last 1-inch of image

Danny — Tue, 18 Nov 2025 17:51:06 GMT

Thanks for joining the conversation, ChrisJordan!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: Pro-1100 major issue: banding and ink cutting out in last 1-inch of image

Patrick — Tue, 18 Nov 2025 18:21:06 GMT

Hi ChrisJordan,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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