topic Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper in Professional Photo Printers

Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

mcwright73 — Tue, 14 Apr 2015 04:13:27 GMT

I have been having trouble with my Pixma Pro-10 shifting whenever I try to print something less than full bleed on any type of paper / any paper size. I reported the issue and received a new printer through the warranty. Now the new printer is doing the same thing!! The shift is completely consistent on everything I try to print. I have wasted hundreds of dollars on paper and ink already trying to fix this but no luck... I have also done the roller cleaning in the utility with no luck. Please help!!! I need to get these prints done by the end of the week.

THANK YOU.

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

Danny — Tue, 14 Apr 2015 12:17:16 GMT

Hi, mcwright73!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

jrhoffman75 — Tue, 14 Apr 2015 21:43:07 GMT

Is this with all software and paper or just certain software and paper

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

mcwright73 — Wed, 15 Apr 2015 14:21:19 GMT

On everything honestly. I have mainly been using Photoshop & InDesign with 8.5x11, 8x10, 5x7, and custom sized paper. The paper type ranges from regular printer paper to photo paper to card stock...

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

jrhoffman75 — Wed, 15 Apr 2015 14:25:47 GMT

Try posting here: http://www.dpreview.com/forums/1003?utm_campaign=internal-link&utm_source=mainmenu&utm_medium=text&ref=mainmenu

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

ebiggs1 — Thu, 16 Apr 2015 13:37:33 GMT

If it happens on two different printers, one might surmise the problem is the user. Not the printer. I know you probably think everything is set correctly but I would still see if something is afoul.

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

mcwright73 — Thu, 16 Apr 2015 14:34:22 GMT

I honestly would agree with you, ebiggs1. The thing I don't understand is that anything I print with a full bleed or thin border prints absolutely perfectly on the same paper with the same settings. It's only when (again, using the exact same settings, paper, programs, etc) I print something that only takes up a small area on the paper that it shifts. This is the only thing making me wonder if it could really be my fault it is happening. I was hoping someone else here may have had the problem before.

I contacted Canon directly and they say this replacement needs to be replaced. I'd just prefer not go through that if there is a simpler fix someone else has found.

Thanks for the response!

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

jrhoffman75 — Thu, 16 Apr 2015 15:32:43 GMT

Maybe it's related to the software resizing the image? Can you try different software? Convert image to a PDF and print from Adobe Reader?

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

ebiggs1 — Fri, 17 Apr 2015 11:21:54 GMT

You do have the correct profile for each paper?

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

beemer — Thu, 21 Jan 2016 16:22:53 GMT

Parden me for asking but what do you mean by full bleed? I thought this was a term used only by offset printers.

Ian

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

mcwright73 — Thu, 21 Jan 2016 16:27:22 GMT

I mean the image runs to/over the edge of the paper on all sides 🙂 (No border/white space on any edge)

They replaced the printer and it is now working perfectly!

Re: Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

beemer — Thu, 21 Jan 2016 18:51:26 GMT

Out of interest, as my pro10s arrives with me next week, I assume you did switch off borderless printing?

Ian