topic Re: Why won't my Canon Pro 1000 print custom paper sizes on matte photo paper? in Professional Photo Printers

Why won't my Canon Pro 1000 print custom paper sizes on matte photo paper?

lavonner48 — Sat, 01 Nov 2025 02:35:57 GMT

I produce and print greeting cards of original artwork by local artists. I cannot get my Canon Pro 1000 to print on matte photo paper in custom sizes like A7 greeting card size (7"x10"). Why not?

Thanks for any help!

Re: Why won't my Canon Pro 1000 print custom paper sizes on matte photo paper?

jrhoffman75 — Sat, 01 Nov 2025 08:30:37 GMT

What paper type are you selecting? Is it a Fine Art option that requires the imposed margin at beginning and end of paper?

Re: Why won't my Canon Pro 1000 print custom paper sizes on matte photo paper?

lavonner48 — Sat, 01 Nov 2025 16:39:54 GMT

I am selecting Matte paper with paper size Other on the printer. In the Page Setup I select Matte Photo Paper and enter the custom size of the paper. When I select print it tells me that I cannot print with that combination, that I must select a different size from a drop down list. I use Red River Linen greeting cards. I do not have an issue printing custom size papers on any other paper type.

Should I cancel the safety margin regulation in the page setup?

Thank you for your help.

Re: Why won't my Canon Pro 1000 print custom paper sizes on matte photo paper?

jrhoffman75 — Sat, 01 Nov 2025 19:09:22 GMT

@lavonner48 wrote:

I am selecting Matte paper with paper size Other on the printer. In the Page Setup I select Matte Photo Paper and enter the custom size of the paper. When I select print it tells me that I cannot print with that combination, that I must select a different size from a drop down list. I use Red River Linen greeting cards. I do not have an issue printing custom size papers on any other paper type.

Should I cancel the safety margin regulation in the page setup?

Thank you for your help.

I have the Pro-100. It doesn’t have the option to cancel the margin. When I am printing Fine Art matte I select Matte Photo Paper instead of Photo Paper Pro Premium Matte ( which requires the margin). I don’t get head strikes.

Re: Why won't my Canon Pro 1000 print custom paper sizes on matte photo paper?

lavonner48 — Sun, 02 Nov 2025 00:57:23 GMT

Success!! I turned off the safety margin regulation and now I can print on matte paper in any size I want!

Thank you!