imagePROGRAF PRO-310 cannot change paper type, double lines and ghosting

jjb777 — Sat, 23 Aug 2025 14:08:03 GMT

Hi all. I am using a Prograf 310. When I first setup the printer I was getting a violet ghosting when I would print blue images. I cannot remember what I did to correct the problem, but it corrected.

It is happening again. I did alignment and ran nozzle check. There are no missing sects however there are abnormalities, and I don't know what they mean. You can see double lines, and you can see some of the black vertical bands have whatever that additional color is. See image below

I am also having trouble changing the default paper type. no matter what I do I cannot change it. When I try to change it from the printer settings on the printer itself, to a different paper it keeps going back to Platinum Pro. The same when I try to change it from Windows.

Can anyone help with any of these issues?

Thanks

Re: imagePROGRAF PRO-310 cannot change paper type, double lines and ghosting

Patrick — Tue, 26 Aug 2025 19:53:47 GMT

Hi jjb777,

For assistance with this issue, please contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button to access your support options. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

topic imagePROGRAF PRO-310 cannot change paper type, double lines and ghosting in Professional Photo Printers

imagePROGRAF PRO-310 cannot change paper type, double lines and ghosting

Re: imagePROGRAF PRO-310 cannot change paper type, double lines and ghosting