PIXMA PRO-10 does not recognize cartridges

hsnk — Thu, 14 Aug 2025 12:28:50 GMT

I bought a used Pixma Pro 10 which came with original cartridges.

Tried starting my first print and the printer said a few were done. I tried to unseat and re-seat the cartridges and ALL the red lights stop flashing. The printer then tells me none of the cartridges are recognized.

I bought replacement cartridges and they have the same issue.

Reconfirmed that the printer is on the latest available firmware. But I can't figure out what else to do here. Did I just buy a lemon?

https://imgur.com/a/l5XlfKX

Re: PIXMA PRO-10 does not recognize cartridges

Patrick — Tue, 19 Aug 2025 20:52:35 GMT

Hi hsnk,

Because this issue is hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA PRO-10 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

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PIXMA PRO-10 does not recognize cartridges

Re: PIXMA PRO-10 does not recognize cartridges