topic Re: imagePROGRAF PRO-310 Trouble installing on macOS Sequoia in Professional Photo Printers

imagePROGRAF PRO-310 Trouble installing on macOS Sequoia

myview — Fri, 08 Aug 2025 12:46:03 GMT

usb install for Canon Pro-310 on my Mac Book Pro M1 with Sequoia. I am having no luck! Thank you!

Re: imagePROGRAF PRO-310 Trouble installing on macOS Sequoia

Danny — Fri, 08 Aug 2025 12:46:51 GMT

Thanks for joining the conversation, myview!

So that the Community can help you better, please let us know whether you're encountering any error messages and what they say. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: imagePROGRAF PRO-310 Trouble installing on macOS Sequoia

myview — Fri, 08 Aug 2025 13:02:12 GMT

it just says cannot find printer. i am hooking up my cable to the pro-310 and using the usb adapter c to hook up to my laptop. it does not show the printer at all. I am also trying to set up wirelessly. it recognizes the air print but not the IJ . Just having a heck of a time. I am on day two of trying to install this printer.

Re: imagePROGRAF PRO-310 Trouble installing on macOS Sequoia

myview — Fri, 08 Aug 2025 13:47:32 GMT

i can only add the airprint version. i can't even add the IJ version? So frustrated!!

Re: imagePROGRAF PRO-310 Trouble installing on macOS Sequoia

Patrick — Tue, 12 Aug 2025 14:09:46 GMT

Hi myview,

Please contact one of Canon's Technical Support Representatives for assistance with installing your imagePROGRAF PRO-310 on your Mac. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button. When that page loads, click on either the Phone Support button to access support. A Technical Support Representative will assist you with installing your PRO-310 on your Mac.

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