topic Re: imagePROGRAF PRO-310 paper shifts ruining print in Professional Photo Printers

imagePROGRAF PRO-310 paper shifts ruining print

mtsat — Sat, 02 Aug 2025 18:52:56 GMT

Just received and set up a new imagePROGRAFF pro-310. After setup I am using Red River Palo Duro Baryta Fiber 300 8.5x11 paper to print a pretty standard printer evaluation test. I am using Professional Print and Layout. The paper is loaded from the rear manual slot. Facing the printer the last eight of an inch or so of the right hand edge is being shifted to the right. This causes a separation between the image and its right hand edge. This shifting id accompanied by loud clicks and the paper being shifted out of square. For the test image it's annoying, on a real image it would be disastrous.

Any ideas? Did I miss something in the setup? Any help appreciated.

Re: imagePROGRAF PRO-310 paper shifts ruining print

Patrick — Tue, 05 Aug 2025 19:37:43 GMT

Hi mtsat,

Please contact one of Canon's Technical Support Representatives for assistance with resolving the printing issue you are experiencing. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button. When that page loads, click on the Phone Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: imagePROGRAF PRO-310 paper shifts ruining print

mtsat — Sun, 10 Aug 2025 17:11:54 GMT

Thanks for your help, I contacted Phone Support and spent 30 minutes or more going through it without coming to a solution.