Please help! Roll holder sits loosely on imagePROGRAF TC-21

Crafty1000 — Tue, 15 Jul 2025 18:52:55 GMT

Hey everyone I just received my imageprograf tc-21 and I’m very excited and eager to get at it but after removing all the packaging bits, I find the left roll holder sits loosely. I’m trying to find out is that just how it is until a roll of paper is put in or what. I won’t be using a roll of paper just yet but I’m hoping to find out if this is renal and if not how to fix. Thank you so much in advance!

Re: Please help! Roll holder sits loosely on imagePROGRAF TC-21

Patrick — Fri, 18 Jul 2025 19:53:41 GMT

Hi Crafty1000,

Please contact one of Canon's Technical Support Representatives for assistance. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF TC-21 and then click on the Product Support button to view your support options, including Phone Support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

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Please help! Roll holder sits loosely on imagePROGRAF TC-21

Re: Please help! Roll holder sits loosely on imagePROGRAF TC-21