imagePROGRAF PRO-300 Violet ghosting with blue prints and black smudge marks

jjb777 — Tue, 01 Jul 2025 14:05:17 GMT

Hi all.

I have a new Prograf 300. It has been having trouble out of the box.

I do a lot of solid color prints. When I print all blue in darker shades, there is often a violet tint and sometimes violet ghosting. I googled solutions and though I had the problem corrected but it is doing it again. I am wasting a ton of ink.

I am also getting smudge marks along the border of the pages. as wells as these odd blotchy spots in the lower right corner of the actual print.

The paper I am using is Hahnemühle matt. Maybe I am not using the correct settings?

Thanks,

Re: imagePROGRAF PRO-300 Violet ghosting with blue prints and black smudge marks

Patrick — Tue, 01 Jul 2025 19:50:31 GMT

HI jjb777,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-300 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

topic Re: imagePROGRAF PRO-300 Violet ghosting with blue prints and black smudge marks in Professional Photo Printers

imagePROGRAF PRO-300 Violet ghosting with blue prints and black smudge marks

Re: imagePROGRAF PRO-300 Violet ghosting with blue prints and black smudge marks