topic Re: imagePROGRAF PRO-1100 Factory reset in Professional Photo Printers

imagePROGRAF PRO-1100 Factory reset

JPM — Mon, 03 Feb 2025 03:42:51 GMT

I have a prograf 1100. The password was changed from the factory default. The password is lost. How to I perform a factory reset? The procedures in the manual require the password. Unless I can reset the passsword the printer is useless.

Re: imagePROGRAF PRO-1100 Factory reset

Patrick — Wed, 05 Feb 2025 20:05:11 GMT

Hi JPM,

Please reset your PRO-1100 back to factory default by following these steps:

1. Turn your imagePROGRAF PRO-1100 on.

2. Repeatedly press the down arrow to select Various settings and press the OK button.

3. Printer settings will be selected. Press the OK button.

4. Repeatedly press the down arrow to select Reset settings and pres the OK button.

5. Repeatedly press the down arrow to select Reset all and press the OK button.

6. Use the left arrow to select Yes and press the OK button.

7. When "Completed the following" appears, press the OK button.

More information regarding this can be viewed in the manual here:

imagePROGRAF PRO-1100 > Settings > Changing Settings from Operation Panel > Reset settings

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Re: imagePROGRAF PRO-1100 Factory reset

MC6 — Sat, 24 May 2025 17:23:35 GMT

Hi Patrick, I have the exact same problem but when I try to reset all settings its still asking me for the admin password to confirm the reset. Is there any other way?

Re: imagePROGRAF PRO-1100 Factory reset

Patrick — Tue, 27 May 2025 16:37:40 GMT

Hi MC6,

Please follow these steps:

1. Please turn your PRO-1100 on.

2. Use the down arrow to select Printer Information and then press the OK button.

3. .System Information will be selected. Press the OK button.

4. Show password is currently selected at the bottom. Press the OK button. When you do that, "Password is displayed." will appear and then will return to the System Information screen. Hide password will appear in the lower left now.

5. On the System Information screen, please use the down arrow until you see Default password.

Is there a password listed?

Or is that entry blank, as in the example below?

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Re: imagePROGRAF PRO-1100 Factory reset

MC6 — Tue, 27 May 2025 17:33:49 GMT

Hi Patrick,

thanks for your reply!

Yes, the default password is empty just like the picture shows.

Re: imagePROGRAF PRO-1100 Factory reset

Patrick — Tue, 27 May 2025 19:13:16 GMT

Hi MC6,

With plain paper loaded, please perform the following:

1. Please turn your PRO-1100 on.

2. Use the down arrow to select LAN settings and then press the OK button.

3. Use the down arrow to select Print details and press the OK button.

4. "Do you want to print the LAN details?" will appear. Select Yes and press the OK button.

5. "Is it OK to display/print the password?" appears next. Please select ON and press the OK button.

On the first page of the pages that printed, does your password appear to the right of "1-4 Default Password" ?

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Re: imagePROGRAF PRO-1100 Factory reset

MC6 — Tue, 27 May 2025 19:27:18 GMT

Unfortunately it immediately starts to ask for the admin password as soon as I click on LAN settings

Re: imagePROGRAF PRO-1100 Factory reset

Patrick — Tue, 27 May 2025 20:27:23 GMT

Hi MC6,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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