topic PRO-1 cannot update firmware in Professional Photo Printers

PRO-1 cannot update firmware

tmorell — Sat, 28 Mar 2015 23:11:10 GMT

I am trying to upgrade the firmware from 2.010 to 2.100. After clicking Start on the Printer Update Utility I get the following error message:

The printer status is incorrect. Turn on the printer again, and then restart the utility.

I have tried this several times and on two different PCs with the same result. Any idea?

Thanks!

Re: PRO-1 cannot update firmware

Jenine — Sat, 28 Mar 2015 23:21:42 GMT

Hi Tmorell!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating systems (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: PRO-1 cannot update firmware

tmorell — Sun, 29 Mar 2015 01:43:29 GMT

Jenine, thanks for the sugestion and quick response.

I am using Windows 8.1 64 bit. I have tried the fuu_-win-pro_1-1_2-ea32 tool downloaded from the USA Canon site and I also tried the fuu_-win-pro_1-1_3-ea32 version downloaded from the Asian site. I got same result using both versions.

Re: PRO-1 cannot update firmware

tmorell — Sat, 15 Aug 2015 15:12:57 GMT

I was finally able to upgrade the firmware using the new version Ver.1.3.