topic ImagePROGRAF PRO-310 Setup can't get past ink install screen in Professional Photo Printers

ImagePROGRAF PRO-310 Setup can't get past ink install screen

Vanderto — Tue, 13 May 2025 14:00:34 GMT

I am trying to set up my brand new Image PROGRAF 310, but cannot get past the Ink install screen on the printer. I have removed all the orange tape and packaging, installed the included cartridges correctly, even tried cleaning the contacts with isopropanol, but cannot get past the install ink screen. Any tips to solve this, or is this just a lemon?

Re: ImagePROGRAF PRO-310 Brand New - Ink Setup

shadowsports — Sun, 11 May 2025 15:22:38 GMT

Greetings,

Some printer models have a sensor on the bottom of the device that ensures it's in a horizontal (level) orientation.

If you have removed all of the shipping and packaging materials from the printer and the tape from the cartridges, I would contact Canon support.

Re: ImagePROGRAF PRO-310 Setup can't get past ink install screen

SusanJane75 — Fri, 12 Dec 2025 12:13:54 GMT

Just wondering if this issue was sorted. I am just setting mine up, and am having the exact same problem.