topic Re: Pro-10 firmware in Professional Photo Printers

PIXMA PRO-10 Trouble updating firmware

camomo — Thu, 08 May 2025 13:20:26 GMT

Anyone successful update the firmware 2.031 on Pro-10 by USB-C MacBook Pro?

I'm using 2018 MBP, and had tried many time, the connection drop before the sending the firmware to printer.

Not sure is it the isseus of USB-C? I'm using Apple USB-C adapter.

Re: Pro-10 firmware

shadowsports — Mon, 18 May 2020 14:44:00 GMT

Greetings,

Its possible the PIN out of the adapter does not match or is correct for the FW update utility.

A different cable or computer might be the best way to solve.

Re: Pro-10 firmware

camomo — Mon, 18 May 2020 15:23:17 GMT

the PIN out of the USB-C to USB adapter?
I’ve tried 2 adapter, one is USB only, the other is USB and HDMI. Both have same result

Re: Pro-10 firmware

jrhoffman75 — Mon, 18 May 2020 23:46:09 GMT

@camomo wrote:
Anyone successful update the firmware 2.031 on Pro-10 by USB-C MacBook Pro?
I'm using 2018 MBP, and had tried many time, the connection drop before the sending the firmware to printer.
Not sure is it the isseus of USB-C? I'm using Apple USB-C adapter.

It may be the same problem others have experienced. Is your current FW 1.1?

Canon has never officially reported anything on this forum, but on DPReview a poster reported a communication he had with Canon supoort in the EU that stated that FW 1.1 is the latest for printers with a certain PC board and later printers came with a different board at 2.0 series FW came on that printer.

Bottom line is many folks with Pro-100 or Pro-10 macOS or Windows get the same error message and failure to install.

Re: Pro-10 firmware

camomo — Tue, 19 May 2020 01:19:00 GMT

Thanks John
yes, my FW is 1.1. Let me check it again tonight, however I bought many years ago, so it should be the old type.
Do you have the link of DRPreview?

Re: Pro-10 firmware

jrhoffman75 — Wed, 07 May 2025 20:01:24 GMT

https://community.usa.canon.com/t5/Professional-Photo-Printers/Canon-pro-100-firmware-upgrade-from-1-1-to-2031/td-p/301456/page/4

See posting number 39.

Re: Pro-10 firmware

camomo — Tue, 19 May 2020 12:25:22 GMT

thank you!

Re: Pro-10 firmware

nancy7147 — Wed, 07 May 2025 19:57:45 GMT

jrhoffman75, can you please clarify what you mean by posting number 39? I went to the link, there are 12 pages of posts, but I can't find anything relating to "posting number 39". I've been at this printer (pro-10) off and on for a couple of days, and I'm a little fatigued. Maybe it's right there in front of me, but I'm not seeing it. Please help.

Re: Pro-10 firmware

Danny — Wed, 07 May 2025 20:03:50 GMT

Hi, nancy7147! jrhoffman75's reply was from several years ago when our forum used to have a number next to every post. We got rid of that feature during an overhaul a couple years back. We believe jrhoffman75 is pointing to this post here from jrhoffman75 on another thread and we've edited the reply in this thread to reflect that.

Re: Pro-10 firmware

jrhoffman75 — Wed, 07 May 2025 20:05:30 GMT

@nancy7147 wrote:

jrhoffman75, can you please clarify what you mean by posting number 39? I went to the link, there are 12 pages of posts, but I can't find anything relating to "posting number 39". I've been at this printer (pro-10) off and on for a couple of days, and I'm a little fatigued. Maybe it's right there in front of me, but I'm not seeing it. Please help.

Responses used to have numbers but they seem to deleted. What is your specific issue? Be sure to state computer operating system version.

Re: Pro-10 firmware

nancy7147 — Fri, 09 May 2025 17:29:33 GMT

Ah, thanks for explaining about the numbers.

OS Sequoia 15.3.2 Printer Pixma Pro-10

TL/DR: I’m parting with the printer, and praying there is still a market for it. The cleaning cycles were costing me.

The long story - After my foray in this and other forums I’ve come to the conclusion there will be no need for me to update the firmware. I’m going to part with the printer because of the frequent cleaning cycles. It was those cycles which caused me to leave it unused for a long period of time. This past week I dove into Jose Rodriguez' videos and learned (from a 6 years ago video) that no matter what I do, the cleaning cycle with run every 60 hours. I learned this is not a printer for a casual user like myself. I’m not a pro photographer. If you know anything about whether the latest update for this printer will allow me to change the timing of the cleaning cycles, I may work harder to get that update installed.

If you know any way I can override the timing of the 60 hour cycle, you will be my hero.

A little history - I had not used the printer in at least a couple of years because so much ink was being wasted with the cycles. (I didn't have a clear understanding of the cycles). Out of frustration I cursed the machine, and turned it off. I'm not a pro photographer, and only wanted to print images now and then. I knew the ink was low, and feared just turning it on again would drain what ink was left. Fast forward to this past week, I decided to see if it still worked after sitting so long. I figured the printhead would need attention, so with nothing really to lose, I learned about that process, cleaned it, shook and replaced the inks (which were still wet!). Then I learned there was newer firmware for it. I had hoped the newer firmware would also update how the cleaning process is timed. HOWERVER the firmware will not update because two of the cartridges are empty. I don't want to invest in more ink if I can't override the cleaning cycles. I know how to keep the printhead healthy.

Hope that makes sense. Thank you for reading if you got this far.