topic installed new ink in Pixma Pro 10, now can't clear error in Professional Photo Printers

installed new ink in Pixma Pro 10, now can't clear error

JMFlores — Tue, 06 May 2025 14:36:23 GMT

I have been changing out my ink on a regular basis in my Pixma Pro 10 for years without any trouble. I put in a new gray cartridge ordered directly from Canon (I usually get them from Amazon), and I immediately got a new error I can't clear. It's ten alternating flashes.

I unplugged and hit the power button five times, but that did not help. I double checked that it's the correct replacement ink, removed all the plastic and inserted correctly, but now I can't even get the carriage to come back into position after the second reset. When I tug on the strap to pull the ink carriage back, all the ink lamps are off.

I have orders to fulfill, and I need to resolve this. help! Thanks in advance

Re: installed new ink in Pixma Pro 10, now can't clear error

Patrick — Thu, 08 May 2025 15:49:36 GMT

Hi JMFlores,

The 10 flash error is an indication that your PIXMA PRO-10 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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Re: installed new ink in Pixma Pro 10, now can't clear error

JMFlores — Thu, 08 May 2025 16:05:51 GMT

I actually turned it off for several hours and came back, and everything started working again. However, I really appreciate that warranty info. Thank you!