https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-1000-quot-pizza-wheel-quot-leaving-scratches-on/m-p/547629#M18302 <P>After running a 17x22 heavy art print from the rear feed and subsequently clearing a jam of plain paper from the top feed, every subsequent print has been scratched.&nbsp; If I look through the exit feed, I can see two rows of metal "pizza wheel" rollers. One trio of rollers near the center of the print on the row closest to the print head appears to be responsible for the scratches.<BR /><BR />Despite visual inspection for debris and running cleaning cycles, I haven't managed to eliminate the scratches.&nbsp; Is it possible to access these wheels or replace these parts?&nbsp; What are the recommended steps for resolving this issue?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="One inner cluster of wheels appears to be causing these scratches." style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/66454i900E011645F3E4C7/image-size/large?v=v2&amp;px=999" role="button" title="scratches-01.jpg" alt="One inner cluster of wheels appears to be causing these scratches." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">One inner cluster of wheels appears to be causing these scratches.</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Scratches are very obvious on dark glossy prints." style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/66453i72E1C531CBEB1EEC/image-size/large?v=v2&amp;px=999" role="button" title="scratches-02.jpg" alt="Scratches are very obvious on dark glossy prints." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Scratches are very obvious on dark glossy prints.</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="These are all on Canon Photo Pro II paper, which I used successfully before the jam." style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/66455i33A0960FF3736A13/image-size/large?v=v2&amp;px=999" role="button" title="scratches-03.jpg" alt="These are all on Canon Photo Pro II paper, which I used successfully before the jam." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">These are all on Canon Photo Pro II paper, which I used successfully before the jam.</span></span>&nbsp;</P> Mon, 05 May 2025 22:43:54 GMT DavidJMarks 2025-05-05T22:43:54Z https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-1000-quot-pizza-wheel-quot-leaving-scratches-on/m-p/547629#M18302 <P>After running a 17x22 heavy art print from the rear feed and subsequently clearing a jam of plain paper from the top feed, every subsequent print has been scratched.&nbsp; If I look through the exit feed, I can see two rows of metal "pizza wheel" rollers. One trio of rollers near the center of the print on the row closest to the print head appears to be responsible for the scratches.<BR /><BR />Despite visual inspection for debris and running cleaning cycles, I haven't managed to eliminate the scratches.&nbsp; Is it possible to access these wheels or replace these parts?&nbsp; What are the recommended steps for resolving this issue?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="One inner cluster of wheels appears to be causing these scratches." style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/66454i900E011645F3E4C7/image-size/large?v=v2&amp;px=999" role="button" title="scratches-01.jpg" alt="One inner cluster of wheels appears to be causing these scratches." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">One inner cluster of wheels appears to be causing these scratches.</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Scratches are very obvious on dark glossy prints." style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/66453i72E1C531CBEB1EEC/image-size/large?v=v2&amp;px=999" role="button" title="scratches-02.jpg" alt="Scratches are very obvious on dark glossy prints." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Scratches are very obvious on dark glossy prints.</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="These are all on Canon Photo Pro II paper, which I used successfully before the jam." style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/66455i33A0960FF3736A13/image-size/large?v=v2&amp;px=999" role="button" title="scratches-03.jpg" alt="These are all on Canon Photo Pro II paper, which I used successfully before the jam." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">These are all on Canon Photo Pro II paper, which I used successfully before the jam.</span></span>&nbsp;</P> Mon, 05 May 2025 22:43:54 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-1000-quot-pizza-wheel-quot-leaving-scratches-on/m-p/547629#M18302 DavidJMarks 2025-05-05T22:43:54Z https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-1000-quot-pizza-wheel-quot-leaving-scratches-on/m-p/547631#M18303 <P>I have attached this <A title="Printer rollers leaving scratches" href="https://youtu.be/pp3bSoGDqqk" target="_blank" rel="noopener">YouTube video of paper and exit rollers</A> that hopefully illustrates the source of the scratches.</P> Mon, 05 May 2025 22:52:55 GMT https://community.usa.canon.com/t5/Professional-Photo-Printers/imagePROGRAF-PRO-1000-quot-pizza-wheel-quot-leaving-scratches-on/m-p/547631#M18303 DavidJMarks 2025-05-05T22:52:55Z