Horizontal marks printing on imagePROGRAF PRO-310

letournoi — Sun, 27 Apr 2025 19:30:02 GMT

Hi - updated from a dead Canon pro 300 to a Pro-310 and having this issue:

marks on right dide of prints

Its less apparent on A4s but still there - this is using canon luster paper - I did all the maintenance and no improvement.

all maintenancemarks on right side

It almost sounds like something is stuck - but this is a brand new printer - pretty sure all the tape etc holding it in place for delivery were taken out. Think it may be a paper weight issue - but its selected correctly in the software and on the printer as far as I can tell. Help!

Re: Horizontal marks printing on imagePROGRAF PRO-310

Patrick — Tue, 29 Apr 2025 18:04:48 GMT

Hi letournoi,

Please contact one of Canon's Technical Support Representatives for assistance with resolving the printing issue you are experiencing with your imagePROGRAF PRO-310. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

topic Horizontal marks printing on imagePROGRAF PRO-310 in Professional Photo Printers

Horizontal marks printing on imagePROGRAF PRO-310

Re: Horizontal marks printing on imagePROGRAF PRO-310