topic Re: Problems Printing Envelopes - lots of black smudges in Professional Photo Printers

Problems Printing Envelopes - lots of black smudges

Crotonmark30 — Sun, 15 Mar 2015 16:26:20 GMT

I know that the printer is a high quality photo printer but sometimes I need to print an envelope

Every time I do this the end smudges black ink onto the envelope

Any suggestions (Mac OS X) on what I am doing wrong

thanks

Mark

Re: Problems Printing Envelopes - lots of black smudges

Danny — Sun, 15 Mar 2015 16:40:52 GMT

Hi, Mark!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Problems Printing Envelopes - lots of black smudges

Crotonmark30 — Sun, 15 Mar 2015 17:40:56 GMT

Pixma pro 100

Re: Problems Printing Envelopes - lots of black smudges

jrhoffman75 — Sun, 15 Mar 2015 23:26:27 GMT

http://www.dpreview.com/forums/post/55470569

Re: Problems Printing Envelopes - lots of black smudges

ebiggs1 — Mon, 16 Mar 2015 23:29:50 GMT

No matter what folks tell you this is a photo printer and really not designed as a general printer. You will be better served buying a office printer and not try to do anything except photos on your Pro-100.

Re: Problems Printing Envelopes - lots of black smudges

Crotonmark30 — Tue, 17 Mar 2015 01:23:15 GMT

Why?

Re: Problems Printing Envelopes - lots of black smudges

Ramona — Wed, 18 Mar 2015 05:06:36 GMT

Hi Crotonmark30,

Setting the prevent paper abrasion setting on the printer may prevent the smudges from appearing. To do this, please open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK. Once the envelopes have been printed, please be sure to turn the prevent paper abrasion setting back off. If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

Re: Problems Printing Envelopes - lots of black smudges

ebiggs1 — Wed, 18 Mar 2015 15:28:51 GMT

"Why?"

As I stated it is a photo printer. It is designed as a photo printer. It is not a general office printer. I don't care what anybody tells you or the advertizements say. At the very least it is a cumbersome printer and not very friendly for general office duties.

I am on my fourth one, two of which are still in use. Believe me.

Can it print envoleps? Of course it can but it isn't going to be as easy and friendly as a office printer.

Re: Problems Printing Envelopes - lots of black smudges

Crotonmark30 — Wed, 18 Mar 2015 15:33:07 GMT

Understood. I'd just like it to work for those one off times.