topic imagePROGRAF PRO-1100 colors off, vertical white band in Professional Photo Printers

imagePROGRAF PRO-1100 colors off, vertical white band

Justice — Tue, 28 Jan 2025 16:09:44 GMT

Just replaced my PIXMA Pro 100 printer with a ProGraf 1100.

I realize there's always a learning curve, but the color of my image is not coming out right. (i.e.gray skies are lavender) Also, there's a vertical band of white (no color) on the upper right portion of the print (17x22 size). I selected the paper type (semi-gloss); size 17x22; quality (highest); border etc. My photos are edited in Lightroom & printed from a Mac desktop.

After the first print, I ran color calibration & printed again but the colors were still way off.

Just not sure what to do about the non-matching color quality as this image prints perfectly on the Pro-100 using the same selections.

There must be some settings I'm missing? It's Sat & tech support not available.

Re: Image ProGraf 1100 color issue

Patrick — Mon, 27 Jan 2025 19:20:49 GMT

Hi Justice,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: Image ProGraf 1100 color issue

jrhoffman75 — Mon, 27 Jan 2025 19:22:31 GMT

As prep for call to Canon support run a nozzle check to be sure all colors are printing correctly.

Re: imagePROGRAF PRO-1100 colors off, vertical white band

MichalMazur — Sun, 10 Aug 2025 07:10:24 GMT

How is the situation here?

many ppl experience the same problem even after replacements from Canon. I just got mine and it’s devastating…

Re: Image ProGraf 1100 color issue

ChrisJordan — Wed, 12 Nov 2025 17:33:07 GMT

Hi guys, I am a recent Pro-1100 purchaser, and a 25-year professional photographer and digital printer. I am having the same issue with my Pro-1100, it looks like the black channel and possibly others also are cutting out about 1 inch from the end of the image, leaving a pale banded section on the right 1" of the image. It doesn't happen every time, but I have experimented with every possible combination of head cleanings, calibrations, uni-directional printing, high quality versus highest quality, etc., and nothing seems to solve it. I am wasting a lot of ink and paper because of this, and otherwise the printer is fantastic so it would be really nice if this could be resolved. It doesn't look like a clogged nozzle issue because nozzle checks show that all the nozzles are working fine, and there is no banding anywhere else on my prints. Do you guys have any suggestions, or can you tell me if Canon is actively working on this, to hopefully solve it with a firmware update?

Re: imagePROGRAF PRO-1100 colors off, vertical white band

MichalMazur — Thu, 13 Nov 2025 14:12:11 GMT

Hello,

I was able to resolve my issues, however I still think either the software should be optimized or there should be clearer instructions or both.
Here is my post from dpreview:
"I know that many of you tried everything, I thought I tried everything as well but point nr 2 was really something I didn't want to try, since "official" recommendation was different media type (I thought they know better).

3 Standard things:
- Unidirectional
- Print head alignment
- Feed adjustment
These help with quality when prints are without issues.

3 non-standard things from my side:
1) Color management
t's easy to corrupt/mess color management and for whatever reason this printer has a problem with that.
So from very start from RAW to print I maintain AdobeRGB:
2) Media type
My main paper of choice is Fotospeed Natural Smooth 310.
The recommendation on their site is to use Matt Photo Paper or Heavy Weight Art.
On this media type I experienced banding. I had a look on the spec:
Heavyweight Fine Art Paper (Approximately 0.1mm to less than 0.3mm)
however the paper is around 0.5mm thick.
I changed to: Extra Heavyweight Fine Art Paper (Approximately 0.3mm to less than 0.6mm) and the banding was gone.
3) Nozzle clean
Sometimes I experienced severe banding or color shifts but simple nozzle clean solved the problem

Right now I printed a lot between A4 and A2 even with 5mm margins on thick mat paper and all the prints are literally perfect.
As mentioned I also experienced banding on this printer but was able to solve with above points."

There is one more thing I noticed with some particular papers - black smudges at the end and only at the edges of the print. However this is related to some papers where they absorb a lot of ink and tend to "curl" at lift just the edges at the end, since it's weakest point of a sheet of paper and also transportation mechanism.
However if you straighten or even curl the opposite way you can print without this problem.
You can also lift print head but this will reduce print quality e.g. sharpness.

Re: imagePROGRAF PRO-1100 colors off, vertical white band

Justice — Fri, 14 Nov 2025 03:06:29 GMT

I will pass your info along to my husband. Tks!