topic Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue in Professional Photo Printers

imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Wed, 01 Jan 2025 15:46:42 GMT

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and particularly noticeable with blues / turquoise. Whatever compensation I make in the edit, just makes it worse. I'm on a Mac and use Lightroom. The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue. This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect. I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me. I'm at my wits end, so any help or advice would be greatly received. Thanks in advance.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

Patrick — Fri, 03 Jan 2025 21:11:25 GMT

Hi sallymason,

Are you using your PRO-1000 wirelessly?
or with a USB cable?

Also, please print a nozzle check on plain paper. Once printed, please take a picture of that page and then please attach it to your reply of this post.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Sat, 04 Jan 2025 12:02:28 GMT

Thanks for the reply, Patrick, I'm using the printer wirelessly.
I attach the nozzle check printout.
Look forward to your thoughts.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

ggruber — Tue, 07 Jan 2025 10:56:22 GMT

In the past when I had color problems, particularly blue or cyan, I wrestled with them for weeks before I got the info to replace my printer head. If the blue / cyan streaks only go down one side of the paper, the you may need to replace the head. As we speak, I am getting ready to put my third head in after over 9 years of use. I am a pro photographer and make a ton of prints.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Tue, 07 Jan 2025 12:18:30 GMT

Thanks for your response ggruber. I don't have any streaking...just the overall colour is pale and insipid and particularly noticeable with blue/cyan. I'm using an image of a wave as my text print and the deep turquoise of the wave prints a pale greenish colour.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Tue, 07 Jan 2025 13:01:06 GMT

*test print

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

Patrick — Fri, 10 Jan 2025 18:37:59 GMT

Hi sallymason,

Thank you. It does appear that your PRO-1000 is printing correctly, although it's difficult to be sure, as your image is a little dark.

As a test, have you tried printing a photo from your cell phone?

Please download and install then try using Canon PRINT to print an image with your PRO-1000.

(Android) https://play.google.com/store/apps/details?id=jp.co.canon.bsd.ad.pixmaprint&hl=en_US

(iOS) https://apps.apple.com/us/app/canon-print/id664425773

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

jrhoffman75 — Fri, 10 Jan 2025 19:11:24 GMT

@sallymason wrote:

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and particularly noticeable with blues / turquoise. Whatever compensation I make in the edit, just makes it worse. I'm on a Mac and use Lightroom. The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue. This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect. I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me. I'm at my wits end, so any help or advice would be greatly received. Thanks in advance.

You reinstalled the driver and re-added the printer. Can you verify that the installed printer is IJ Series printer and not AirPrint (bonjour) driver printer?

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Fri, 10 Jan 2025 19:51:24 GMT

Aha! It printed fine from the iPhone! What does that mean?? I printed a straight print without using any icc profiles but it looks good!

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Fri, 10 Jan 2025 19:58:37 GMT

Thanks jrhoffman75 - I can confirm the printer/driver is not installed as AirPrint (bonjour).

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

jrhoffman75 — Fri, 10 Jan 2025 20:12:49 GMT

Thanks. If you print from Preview do you have the same problem?

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Fri, 10 Jan 2025 20:32:42 GMT

Just tried printing from Preview with no improvement. You may have seen above that I've just been asked to try printing from my iPhone via the Canon app. The print was much improved but I don't know what this means...

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

jrhoffman75 — Fri, 10 Jan 2025 21:37:14 GMT

@sallymason wrote:

Just tried printing from Preview with no improvement. You may have seen above that I've just been asked to try printing from my iPhone via the Canon app. The print was much improved but I don't know what this means...

Yes I saw that. I suggested trying Preview to see if it was associated with your Adobe apps. It apparently isn’t.
You should call Canon support at 1-800-OK-CANON to at least register the problem and maybe they have a resolution.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Fri, 10 Jan 2025 21:44:18 GMT

Thank you, jrhoggman75. I spent 2 hours on the phone to Canon Support last week with no solution, but I will definitely try them again. I'm at a loss what else to do at this stage.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

Lithoman — Sat, 11 Jan 2025 16:16:35 GMT

Stupid question... Have you tried deleting and reinstalling the printer on the mac? Macs unfortunately use the CUPS backend which could have a funny color profile stuck in it. Deleting and reinstalling the printer as a new instance can fix this. Printing from your iPhone and having things better shows the color shifting is occurring on the mac. I would lean towards the printer install as you stated earlier that Preview did the same thing.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Sat, 11 Jan 2025 16:39:03 GMT

No question is stupid at this stage....but yes, I have deleted and reinstalled the printer several times along with the driver. I've tried wireless and with a usb cable. From all the tests I've done, it would seem the problem doesn't lie with the printer, inks, Lightroom or the operating system (it was playing up before I upgraded to Sonoma) so that only really leaves the printer install/driver. But as I say, I have deleted and reinstalled several times.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

Lithoman — Sat, 11 Jan 2025 17:17:40 GMT

The OS upgrade did come with a new version of CUPS which does play a part in this I am afraid. This is a big reason Canon splits the driver installs between the OSX versions on the support site. I am assuming you have downloaded the latest and greatest. There is also a firmware version that was released in November for this model printer. It is good practice to make sure "both sides of the house" are upgraded to the most current not just one, usually being the driver. Have you tried using the Professional Print and layout app from Canon? It is also on the support site and can help with color management. This is ultimately where it is looking like the issue is.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Sat, 11 Jan 2025 17:34:18 GMT

I'm on the CUPS printer driver 29.1.0.0 which I believe is the latest. I was on firmware 3.010 but received an update alert on the printer home screen saying there was an update to 4.0. I talked to Canon about this and they told me to upgrade to 4.0 - so I did. I have tried printing via Professional Print and Layout and still the colours are wrong. The only success I've had is from the Canon app on the iphone. I'm wondering whether my icc profiles could have become corrupted....it's the only thing I haven't tried.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

jrhoffman75 — Sat, 11 Jan 2025 17:49:30 GMT

If you are using Canon paper the driver will install the ICC profiles.
You could try printing on plain paper from Lightroom or Preview and see what happens. No profile involved.

Re: imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason — Sat, 11 Jan 2025 18:10:29 GMT

Ah...ok...I just printed from Lightroom on normal photocopy paper, selected Colour Management to be Managed by Printer, set the media type to plain paper and it's printed strong colours. It's night time here so I'm looking at it in artificial light, but I can definitely see it's more like the iphone print than all the other insipid looking prints lined up on my table! So what does that mean??